Head of Membership

Join the Royal Botanic Gardens, Kew (RBG Kew), a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction, as our Head of Membership. We are dedicated to understanding and protecting plants and fungi for the well-being of people and the future of all life on Earth. Our mission is to end the unprecedented extinction crisis and create a world where nature is protected, valued, and managed sustainably. We draw on our scientific research, unrivalled collections, global partnerships, and our historic gardens at Kew and Wakehurst to achieve these goals.

This exciting role offers the opportunity to lead and develop an innovative membership strategy aimed at achieving ambitious population and income targets. You will be responsible for accelerating member acquisition, delivering compelling experiences, fostering immediate engagement, creating long-term loyalty, and managing membership operations. As a key advocate for membership, you will work closely with colleagues across the organisation to promote the importance of membership and support our new brand framework and CRM programme. Your efforts will help increase engagement and support for Kew as a charity, aligning with our proposition of ‘creating a thriving planet, powered by plants and fungi.’

The ideal candidate will have extensive experience leading a significant membership or loyalty scheme. You should be skilled in turning audience understanding and data into actionable plans for growth. Creativity, analytical thinking, and commercial acumen are essential. Strong project management, negotiation, and persuasion skills are required to work effectively with others and deliver outstanding membership experiences.

This role is based at Kew Gardens with the option of regular home working, subject to operational needs. The position offers a competitive salary of £65,000 to £69,000 per year, depending on experience, along with a comprehensive benefits package. Benefits include opportunities for continuous learning, a generous annual leave entitlement, flexible working arrangements, wellbeing support such as cycle to work schemes and discounted gym memberships, a pension scheme, employee discounts, and free entry to national museums and galleries, as well as access to Kew and Wakehurst gardens.

Interviews are scheduled for 9th and 10th October. To apply, please submit your application through our online portal by clicking “Apply for this job.” We are committed to equality of opportunity and welcome applications from all sections of the community, including disabled applicants who meet the essential criteria. No agencies please.

Join us at Kew and be part of our journey to protect and celebrate the world’s plants and fungi, making a meaningful impact on global conservation efforts.