Supporter Care Coordinator

Join Mind as a Supporter Care Coordinator and be part of a dedicated team committed to making a difference in mental health support.

Our organisation, Mind, is a leading mental health charity that strives to ensure everyone experiencing a mental health problem receives the support and respect they deserve. We are passionate about championing mental health awareness and providing vital services to those in need. Our team is driven by a shared mission to create a society where mental health is prioritized and supported.

The role of Supporter Care Coordinator is central to our fundraising and supporter engagement efforts. You will be responsible for delivering an outstanding supporter care service, ensuring that our supporters and the general public have a positive experience with Mind. This involves responding to all incoming enquiries via phone, email, and post within agreed timescales, and maintaining high standards of communication. Your work will help foster strong relationships with supporters, encouraging ongoing support and engagement.

In this position, you will work closely with the Supporter Donations team, sharing knowledge and processes to ensure a seamless supporter experience. You will manage interactions with individuals affected by mental health issues professionally and empathetically, providing appropriate health information and identifying safeguarding concerns in line with policies. Handling complaints and enquiries confidently and positively is also a key part of your responsibilities.

Proactively, you will identify opportunities to deepen supporter engagement, such as promoting Gift Aid and other fundraising initiatives, to help meet our fundraising targets. Keeping up-to-date with organisational activities, campaigns, and policies is essential to provide relevant and timely communication to supporters.

The role requires a compassionate, relatable, and resilient individual who thrives in a fast-paced environment. You should be comfortable navigating various software during live interactions and capturing high-quality data. You will also be expected to participate in supervision, training, and team meetings, and to comply with all legal and industry guidelines, including GDPR and fundraising codes of practice.

Mind is committed to equality and diversity, encouraging applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy, race, religion, or belief. The role may require travel across England and Wales, including working unsociable hours for evening, weekend, or overnight meetings.

Benefits include flexible working, wellbeing support, holiday and leave, family-friendly policies, and opportunities for training and development. Join us to contribute to a meaningful cause and help improve mental health support across the UK.