Volunteer Advisor

What will you be doing?

Role Description

Working closely with service users on a 1:1 basis or with an interpreter to resolve issues and find the information they need to solve their problems or sign post to other organisations that may be able to help. Provide information and advice to service users on a wide range of issues, and help with for example, asylum support issues, finding local services information for people, solving problems with bills. Contact agencies on clients’ behalf, by phone, email and letter. Maintain confidentiality. Understand and adhere to all policies and procedures.

This role will require a DBS check.

What are we looking for?

Strong communication and interpersonal skills Active listening and empathy Ability to problem-solve Basic knowledge of housing, benefits, and employment systems Experience working with diverse groups, particularly refugees, migrants, or marginalised communities Previous volunteer or advisory roles Knowledge of community services and support organisations Compassionate and patient Non-judgmental and open-minded Reliable and committed Cultural sensitivity and awareness Strong desire to help and make a positive difference

What difference will you make?

As a volunteer advisor, your impact will be significant and far-reaching. You will play a vital role in helping individuals integrate into their communities, providing them with the advice and resources they need to overcome challenges in areas such as housing, benefits, and employment. Your guidance will empower people to navigate complex systems and make informed decisions, helping them build a more stable and fulfilling life. By offering support in these critical areas, you will be directly contributing to their personal growth and overall well-being, fostering stronger and more resilient communities.