Operations Partner - Americas

Are you passionate about delivering exceptional travel experiences and ensuring operational excellence? Intrepid Travel is looking for an Operations Partner to work closely with our network of Destination Management Companies (DMCs) and third-party operators. In this role, you will ensure that company goals relating to safety, quality control, and customer feedback, as well as operational best practices, are met and sustained. 

The Operations Partner plays a key role in developing operational staff, monitoring performance, and taking proactive steps to address any safety or quality issues. You will also contribute to a variety of operational projects, working alongside the Intrepid Safety team to implement safety initiatives and collaborating with the Leader Engagement Partner to design, maintain, and deliver training materials for Leaders around the world. 

In addition, the Operations Partner may act as a subject matter expert on cross-functional projects that support Intrepid’s strategic goals, providing insight and guidance to help drive continuous improvement across the business. This role is ideal for someone who thrives in a dynamic, collaborative environment and is motivated by ensuring excellence in operations and delivering outstanding experiences for employees, tour leaders and customers. 

This is a Full-Time Permanent Position that will operate on a hybrid basis out of our office in Lima, Peru. 

Some of the experience you’ll bring with you may include: 

• Operations and/or relevant business experience 
• Project experience 
• Experience in engaging, motivating and developing others within a cross culture context.  
• An understanding of foreign cultures and business etiquette  
• Proven ability to proactively roll-out processes and systems 
• Strong commercial acumen 
• Understanding of the global travel market, particularly adventure travel 
• Experience in onboarding / training is an asset 

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email the address given when clicking apply, with your name, location, and the accommodations you need, we will then be in touch to support your application.