Client Administrator

The Company: Keystone Tutors is a London based tutoring and education company described recently by the Good Schools Guide as "an innovator and authority in the industry." We are a small but passionate team who are driven by the ambition to help our students to perform at their best, building long-term academic resilience and life-long intellectual curiosity.

Job Title: Client Administrator  

The Role: As our Client Administrator, you’ll be the friendly first point of contact for families reaching out by phone or email. You’ll also manage a portfolio of Keystone clients—building relationships, understanding their tutoring needs, and helping them achieve their broader educational goals whilst also keep things running smoothly behind the scenes with general admin, scheduling, and liaising with tutors and partner organisations. 

What we’re looking for:  

• Excellent communication skills with great attention to detail  
• A warm and reassuring phone manner  
• Someone who genuinely enjoys problem solving, helping people, and taking pride in offering a premium service 
• A proactive team player who’s comfortable managing multiple tasks 
• Previous experience in client services, education, or administration is a plus but not essential – we offer tailored and comprehensive training. 

Benefits: 

• Hybrid working - two days per week in the office to begin with reducing to one day in the office per week post probation period 
• Flexible working hours (with core hours from 10am to 4pm) 
• Ongoing professional development opportunities within your team 
• An opportunity to work on Pro-Bono projects 
• 25 holiday days (+ additional days after two years of service) 
• Regular social events with both office and tutor teams 
• Cycle to Work Scheme 

Start Date: January/February 2026 

Hours: 9am – 5.30pm (with flexibility to start/finish early or late within the core hours of 10am – 4pm) 

Location: Brook Green, W14 and WFH (Hybrid role) 

Remuneration: £29,000 - £31,000. Employees are also eligible for a bonus of up to 10% of annual salary and are able to join the company pension scheme. 

Safer Recruitment: Keystone Tutors is committed to safeguarding and the successful candidate will be required to undergo an enhanced DBS check (paid for by Keystone). We will also require a reference from your most recent employer, as well as a legal right to work in the UK.  

Keystone is committed to fostering an inclusive workplace, as we recognise that a diversity of experiences enhances our ability to serve our client community effectively. We therefore welcome applications from suitably qualified applicants from a wide range of backgrounds.