Operations Manager

We are seeking a motivated, commercially-driven Operations Manager to oversee the day-to-day and strategic operations of the Aldenham Estate’s seasonal hospitality business, Home Farm Glamping. This is a unique and coveted role that will report directly to the Director, with autonomy to make a real impact. The ideal candidate will have proven experience in hospitality, events or leisure operations, strong team leadership skills, confidence managing bookings as well as excellent written communication abilities. A passion for the outdoors and enabling others to enjoy nature is essential.

Role Outline & Responsibilities

Leadership & People Management

• Managing the seasonal on site glamping team and freelance staff, providing supportive and strategic leadership
• Head up recruitment, onboarding, training, rotas and performance management for seasonal staff
• Create contracts for seasonal team members and assist payroll calculations for hourly workers
• Foster a positive, collaborative workplace culture and support staff development

Operational Management

• Oversee the glamping operation holistically, balancing guest experience, operational efficiency and commercial priorities
• Manage and optimise bookings, guest enquiries and reservations processes
• Oversee onsite guest experience delivery, ensuring high service standards and swift resolution of issues
• Manage stock, supplies, equipment and ordering systems related to hospitality operations and private events
• Coordinate with suppliers, contractors and the Estate team to ensure smooth daily operations
• Support with the production and running of our one day family festival Magic Meadows (Sat 25th July)

Commercial & Sales

• Drive revenue growth through proactive sales conversion, upselling and partnership development
• Creating compelling and exciting proposals for corporate parties and work with suppliers to deliver events
• Lead marketing efforts including writing newsletters, blogs and social media content
• Update the monthly sales tracker and report progress to Director/s
• Support Director to find opportunities to grow and retain audiences, improve pricing strategies and enhance profitability
• Roll out operations aligned with the annual glamping budget and monitor expenditure
• Have a reactive sales style, spotting when there may be lulls in bookings and running tactical offers to boost bookings

Site & Safety

• Escalate and track maintenance issues with the Estate team to ensure timely resolution
• Oversee compliance with health & safety, fire safety and licensing requirements
• Maintain risk assessments and safety documentation

Guest Experience & Brand

• Respond to guest enquiries with care and professionalism, ensuring seamless communication before and after stays
• Collect and share guest feedback to continuously improve the onsite experience
• Represent the brand with confidence and integrity, ensuring values and tone of voice are reflected across communications

Core Job Requirements

• Proven experience in hospitality, glamping, leisure or events at duty manager or management level
• An interest in our biodiversity project and a passion for spending time in nature
• Experience in sales with strong commercial awareness
• Excellent written communication skills for compelling storytelling and marketing content
• A natural passion for delivering outstanding hospitality and maintaining high standards as well as a genuine interest in helping people reconnect in nature
• Strong organisational and time-management skills with the ability to prioritise effectively
• Adaptable and solution-focused 
• Availability to work occasional weekends (time in lieu granted) or occasional late finishes
• Availability year-round to host site inspections for prospective and existing clients
• Ideally living within a 45-minute drive of Home Farm Glamping

Contract Details

• Start date: Full time from April 2026
• Salary: £37,000 - £42,000 DOE
• Annual Leave: 30 days including bank holidays (limited leave between May–September)
• Working Hours: Full time from 9am-5pm, open to discussing part-time
• Workplace: Hybrid, with regular onsite presence in Elstree
• Contract type: Year-round

About Home Farm Glamping

Home Farm Glamping is a boutique glamping site and events venue set in 150 acres of stunning fields and woodland just outside London. Our mission is to help hard-working people reconnect with their loved ones and nature through glamping adventures, corporate events, private parties and weddings. We're rewilding huge swathes of the Estate, using the profits from our glamping season to serve nature.

www.homefarmglamping.com

Home Farm Glamping is an equal opportunities employer and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. 

Home Farm Glamping is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role. 

A shortlist of suitable applicants will be compiled shortly after the closing date and successful candidates will be contacted about the interview process.