General Manager

Who We Are

Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Bath, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.

The Role: General Manager London

We’re looking for an energetic and hands-on leader to take full ownership of one of our Central London sites.

You’ll be the driving force behind its performance - responsible for operations, service, occupancy and retention, and for leading a small team to deliver an exceptional member experience every day.

This is a great opportunity for someone who thrives in hospitality or co-working and is ready to take the next step - combining operational excellence, commercial focus and people leadership in one role.

Requirements

Key Responsibilities:

This is a hands-on leadership role where no two days are the same. Your key responsibilities will revolve around:

• Lead your site team (1–3 people), building a motivated, high-performing culture.
• Deliver an outstanding service experience that keeps members happy and proud to belong.
• Maintain exceptional operational and compliance standards - your site will always be “showroom ready.”
• Own and solve building and facilities issues - from HVAC, to wifi to lifts, buildings throw up challenges: you’re responsible for keeping it all running smoothly 
• Work closely with the Commercial team to drive occupancy, retention and churn outcomes.
• Manage the site P&L, ensuring spend and performance are in line with targets.
• Build strong relationships with members, partners and local networks - you’re the face of RWE.
• Spot and solve problems fast - from facilities to process improvements you’re always looking to make things better.

Who You Are

• Confident and engaging - you’re a natural relationship builder, energised by people.
• You take ownership - act like an owner, drive performance and hold others accountable.
• Lead from the front - you’re confident in managing and motivating small teams. You lead by example and set high standards.
• Operationally sharp - you have experience in running day-to-day operations and facilities, you notice details and take action.
• Commercially savvy - you’re comfortable working with targets and numbers - you see the bigger picture and understand how to pull levers to drive results.  
• Service-minded - you love creating experiences that make people’s day.

Benefits

Why Join Us?

• Salary: £45,000 + (depending on experience)
• Time Off: 31 days including bank holidays 🏖️, plus an extra day for every year at Runway East 🎉. We also give you your birthday off 🎂 (because no one should work on their birthday) and extra time off over the Christmas break 🎄.

• Wellbeing: Private health & dental, gym discounts 🏋️‍♂️, mental health support 🧠, and a Bike2Work scheme 🚲.
• Growth: £150 personal growth budget 📚, learning resources, and regular lunch & learns 🍔.
• Community: Two workdays per year for charitable activities 🌍, team outings 🎉, and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) 🌟.

Our Commitment to Inclusivity

We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we’re here to help.