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Join Numan's dedicated team as a Senior Lifecycle Marketing Manager for a unique chance to shape health management using digital programs, diagnostics, and more.
Overview
Salary
No salary declared 😔
Location
London, UK - Hybrid
Expires
Expires at anytime
Numan, established in 2018, is a fast-growing health tech company aiming to empower individuals to take maximum control of their health. Their comprehensive platform provides diagnostics, medication, supplements, digital programs, and doctor consultations, and is backed by top-tier investors. The team, now over 300 strong across the globe, has positively impacted hundreds of thousands of patients in the UK. They are seeking a highly skilled Senior Lifecycle Marketing Manager to lead the retention and winback initiatives within the company. Responsibilities include:
- Creating personalized and impactful communications to engage, convert, and retain patients
- Managing retention and winback performance across various channels
- Experimenting and iterating on marketing strategies
. The ideal candidate has experienced in CRM, lifecycle, or retention marketing roles. Knowledge of CRM platforms like Customer.io, Braze, Klaviyo and developing segmentation strategies is also essential. A strong analytical mindset and excellent project management skills are required. Numan offers a wide range of benefits including insurance coverage, pension scheme, and paid leaves. They also offer flexible working options and personal training and development budgets. They firmly believe in diversity and inclusivity and are committed to creating a workplace where everybody feels valued, heard and appreciated.
About Numan Founded in 2018, Numan has grown to a team of over 300 people globally, united by the mission to empower individuals to take control of their health. We have developed a comprehensive platform that integrates diagnostics, medication, supplements, digital programs, and doctor consultations to provide the tools necessary for maximizing life. Our efforts are supported by top-tier investors and have positively impacted hundreds of thousands of patients in the UK.
The Role We are seeking a highly motivated Senior Lifecycle Marketing Manager to lead retention and winback initiatives within our Marketing Centre of Excellence. This role is crucial for someone who excels at combining data, creativity, and technology to create personalized, impactful communications aimed at engaging, converting, and retaining patients. You will be responsible for owning retention and winback performance across various channels such as email, SMS, push notifications, and direct mail. Your role will involve constant experimentation, iteration, and scaling of successful strategies.
Job Requirements The ideal candidate will have proven experience in CRM, lifecycle, or retention marketing roles, with a strong analytical mindset and technical fluency in CRM platforms like Customer.io, Braze, Klaviyo, etc. Experience in developing segmentation strategies and personalized communications at scale is essential. We value excellent project management and stakeholder engagement skills, and a proactive, results-driven mindset.
Benefits Numan offers a range of benefits including share options, 25 days holiday (increasing with tenure), health insurance with Vitality, enhanced maternity and parental leave, nursery benefits, an employee assistance programme, generous pension contributions, flexible working options, personal training and development budgets, Wellhub membership, cycle to work scheme, season ticket loans, discounts on Numan products, paid volunteering days, and additional time off for long-term employees.
Diversity at Numan At Numan, we are committed to creating a workplace where everyone feels respected, heard, and valued. We believe in promoting innovation and creativity through diverse perspectives and are dedicated to equal opportunities and building an inclusive future.
