Community, Affiliates & UGC Manager

We are a group of fast-growing consumer brands in the travel and lifestyle e-commerce space.

We’re in an exciting growth phase where every team member directly shapes our trajectory.

Our culture thrives on flexibility, transparency, and entrepreneurial ownership. We value people who take initiative, think like entrepreneurs, and feel true ownership of their work.

If you like autonomy, clarity, and building rather than “just executing briefs”, you’ll feel at home.

About the Role

This role sits at the intersection of community, creators and content. You’ll be responsible for making sure our audience feels heard, our creators feel supported, and our UGC and affiliate programmes run smoothly in execution.

This is not a brand strategy or influencer role. It’s for someone who enjoys building structure, consistency and momentum behind the scenes.

You’ll work closely with our marketing and leadership teams and play a meaningful role in shaping how our brand shows up day-to-day.

What You’ll Be Doing

Community Management

• Own day-to-day community engagement across social channels
• Respond to comments and DMs using an established brand tone
• Spot patterns in questions, feedback and sentiment and feed these back to the team
• Escalate sensitive or high-impact conversations when needed

UGC & Creator Management

• Identify, outreach to and coordinate with micro-creators and UGC partners
• Manage UGC submissions, approvals, usage rights and whitelisting permissions
• Organise and maintain a clean UGC asset library
• Track creator deliverables, timelines and performance
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Affiliates Programme Management

• Support onboarding of new affiliates and creators
• Maintain affiliate links, codes and tracking
• Proactively follow up with inactive or underperforming affiliates
• Ensure the programme remains tidy, fair and effective

Organic Social Operations

• Support organic posting and scheduling across platforms
• Ensure captions, tags, links and formats are accurate and on-brand
• Track and report on key engagement metrics
• Support testing and iteration of content formats through UGC insights

What We’re Looking For

• Experience managing community, UGC or affiliates for a DTC, e-commerce or consumer brand
• Strong written communication skills and a natural feel for social platforms
• Highly organised with a systems-first mindset
• Comfortable working with spreadsheets, trackers and shared drives
• Calm, reliable and proactive

You don’t need to be an influencer, content creator or strategist.

Growth Opportunities & Perks

• Key ownership role in a business with clear, ambitious growth plans
• Direct influence on organic growth, community trust and creator performance
• Opportunity to help shape how our community, UGC and affiliate programmes operate from the ground up
• Long-term growth potential as the brand, channels and partnerships scale
• Fully remote role with flexible working hours
• Performance-linked incentives aligned with programme growth and impact

This Position Is Perfect for You If…

• You understand that community, UGC and affiliates are operational levers, not side projects
• You like ownership and clear responsibility
• You are calm, structured and reliable, even when multiple conversations and creators are in play
• You want your work to materially move the needle in a growing business

Thank you for taking the time to consider this role.

We look forward to hearing from you.