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Programs and Business Operations Lead

airbnb

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Posted 1 week ago

Be part of a growing, global team at Airbnb, shaping the future of travel and community connection with unique experiences and services.

Overview

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£95000 - £120000

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100% Remote / France / Ireland / UK

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Expires at anytime

Airbnb, a thriving global community, hosts unique experiences that enrich travel and foster authentic connections. We are now expanding to offer Airbnb Services, a platform for quality local services that enhance travel experiences while providing hosts with fresh avenues to interact with guests. As a Programs and Business Strategy Lead, you'll be pivotal to this expansion, steering projects that progress our business and making a clear impact on our direction. As part of your role, you'll interface with influential leaders, spearhead strategic initiatives, and deliver valuable insights from data analysis. The successful candidate will rely on their agility to thrive in a dynamic, ambiguous environment.

Role Summary

  • Use SQL and spreadsheets for detailed data analysis and reporting
  • Deliver actionable insights to leadership
  • Lead initiatives for growth and efficiency
  • Collaborate with multiple teams to align priorities and execute strategies
  • Develop high-quality presentations to effectively convey strategy
  • Independently manage and execute delegated initiatives

Role Requirements

  • 10+ years in strategy, operations, or business leadership roles
  • A degree and preferably an MBA or equivalent
  • Advanced SQL, Excel, and Google Sheets skills
  • Proven ability to manage and execute complex programs
  • Strong presentation and storytelling skills, comfortable with engaging executives and diverse teams
  • Adept at navigating ambiguity and working independently
  • Enthusiasm about Airbnb's mission and community

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

Airbnb Services offer guests access to vetted local experts who provide a wide range of offerings—including meals, wellness, photography, and more— to elevate the travel experience. By creating a trusted marketplace for quality services, Airbnb empowers travelers to make every trip memorable while opening new opportunities for hosts to showcase their unique skills.

The Difference You Will Make:

We are looking for a Programs and Business Strategy Lead to help drive the expansion of Airbnb’s new Services business. This role will support senior leaders, while also owning projects that shape the future of Services. You’ll provide analytical and strategic horsepower, align cross-functional teams, and help translate insights into action. The right candidate thrives in a fast-moving, ambiguous environment and wants to make a visible impact on this new business at Airbnb.

This role requires candidates to be based in the United States, preferably in the Pacific or Mountain time zones. Relocation support is available.

A Typical Day: 

  • Analytics: Use SQL and advanced spreadsheet skills to surface insights and build scalable reporting that helps the team track performance and make better decisions.
  • Insights: Partner with Analytics and Finance teams to deliver actionable insights to leadership. Distill complex data into clear takeaways that influence strategy.
  • Strategic Projects: Lead and contribute to initiatives that drive growth and efficiency for Services, balancing near-term problem solving with long-term scaling.
  • Cross-functional Collaboration: Work closely with product, marketing, finance, operations, and supply teams to align on priorities and deliver results.
  • Innovation & Growth: Take ownership of assigned initiatives—shaping plans, owning outcomes, and identifying the next opportunities to scale.
  • Storytelling: Develop high-quality presentations that communicate strategy, insights, and business performance clearly and persuasively.

Your Expertise: 

  • Experience: 10+ years in strategy, operations, or business leadership roles within high-growth environments. Experience building and scaling new businesses.
  • Education: BA/BS required; MBA or equivalent preferred.
  • Analytical: Advanced SQL, Excel, and Google Sheets skills with the ability to translate data into strategy.
  • Strategic & Operational: Proven ability to execute complex programs, improve processes, and manage multiple priorities.
  • Communication: Strong presentation and storytelling skills; adept at engaging executives and cross-functional partners.
  • Collaboration: Track record of aligning diverse teams and fostering accountability and transparency.
  • Adaptability: Comfortable navigating ambiguity and working independently in a startup-like environment.
  • Mindset: Positive, resourceful, and solutions-oriented, with genuine enthusiasm for Airbnb’s mission and community.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

France Annual Pay Range

€96.000—€120.000 EUR

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Ireland Annual Pay Range

€105.000—€131.000 EUR

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

United Kingdom Annual Pay Range

£95,000—£120,000 GBP

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