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Join Vivobarefoot, a regenerative footwear company, reinventing the footwear industry and reconnecting people with nature.
Overview
Salary
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Location
Expires
Expires at anytime
We are Vivobarefoot, a sustainability-driven footwear company with a goal to reconnect individuals with the natural world. Our products promote health while ensuring the conservation of our planet. A career with us promises not just professional growth, but also the fulfillment of impacting positively on humanity and the world.
- Role Summary:
- B2B Client Operations Manager based in North Somerset office.
- Managing partner operations, entire order lifecycle, returns, invoicing.
- Primary contact for B2B client support and relationship management.
- Collaborate with multiple teams to develop standard operating procedures.
- Role Requirements:
- 2+ years of experience in customer service or sales support.
- Experience in managing customer order books.
- Familiar with platforms like NetSuite or SAP.
- Organized, detail-focused, and calm under pressure.
- Customer-first mindset is compulsory.
- Benefits:
- 25+4 wellbeing or volunteering days of leave plus birthday off.
- Private medical and mental health coverage.
- Up to £1,000/year for personal growth.
- Free seasonal footwear plus discounts and a 5% matched pension.
- Parental leave, a travel allowance, and more.
We're Vivobarefoot, a regenerative footwear company on a mission to reconnect people with the natural world. Our approach is centered around creating products that promote health and sustainability, both for our customers and the planet.
The role: As a B2B Client Operations Manager based at our Barley Wood, North Somerset office, you will be instrumental in managing and enhancing the operations for our wholesale partners. This includes overseeing the entire order lifecycle from entry to shipping, managing returns, invoicing, and ensuring that our partners receive excellent service. You will be the primary point of contact for B2B client support and relationship management, working closely with our Sales, Logistics, Warehouse, and Finance teams to drive process improvements and develop standard operating procedures for scaling our operations.
Job requirements: The ideal candidate will have at least 2+ years of experience in customer service or sales support, preferably within the retail or footwear industry. You should have a proven track record of working with B2B customers in a retail or wholesale environment and managing customer order books across seasonal and sale orders. Familiarity with platforms like NetSuite or SAP is essential. We are looking for someone who is organized, detail-focused, and remains calm under pressure. A collaborative, customer-first mindset is crucial for this role.
Benefits: You will receive 25 days' holiday plus an additional 4 days for wellbeing or volunteering, and your birthday off. We offer private medical and mental health cover, a Livebarefoot Fund of up to 1,000/year for personal growth, free seasonal footwear plus discounts, a 5% matched pension, parental leave, a travel allowance, and more.
If you are passionate about making a positive impact on people and the planet and have the experience we need, we would love to hear from you!
