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Exciting opportunity to lead operational performance of AI-powered robots at Recycleye and help build a circular economy.
Overview
Salary
£50 - £70
Location
London United Kingdom
Nomad Friendly?
Expires
Expires at anytime
About Recycleye
Recycleye uses AI-powered robotics to enhance recycling performance and create a circular economy. High reliability and strong customer relationships are integral to our live industrial sites.
Role Summary
- Lead the performance of Recycleye systems and technical support functions.
- Maintain operational reliability at customer sites and ensure swift resolution of issues.
- Handle operations, incident management, and process ownership including supervision of a small support team.
Role Requirements
- 5-7 years' experience in operations, tech support, field service, or industrial settings.
- Ability to prioritise and execute tasks under pressure.
- Experience in live production settings with customers.
- Familiarity with ticketing systems like Jira and basic operational reporting.
- People management skills or willingness to learn to be a great manager.
Application Process Details
Apply with your up-to-date resume showcasing relevant experience and skills. Salary and benefits include £50,000 - £70,000 per year, pension, unlimited holiday, and a hybrid working model. Plus, a chance to contribute to environmental change through high-impact technology.
Technical Support Manager
Location: London, E15 2HU
Reporting to: CEO
Line management: 2 Technical Support Engineer
About Recycleye
Recycleye uses AI-powered robotics to improve recycling performance and help build a circular economy. Our systems run on live industrial sites, where operational reliability, clear processes, and strong customer relationships are essential.
The Role
This role owns the operational performance of deployed Recycleye systems and the technical support function. You will ensure customers’ sites run reliably day-to-day, issues are resolved quickly, and support activities are well-planned, tracked, and continuously improved.
The role is highly hands-on and customer-facing, with responsibility for supporting operations, incident management, site coordination, and process ownership, alongside line management of a small support team.
Key Responsibilities
Operational System Oversight
- Own daily operational health checks across customer sites using video, dashboards, and reports.
- Proactively identify risks, degradation, and recurring faults before they impact performance.
- Coordinate corrective actions with customers and on-site engineers.
Incident & Issue Management
- Lead resolution of live operational issues, from short interventions to complex, multi-day investigations.
- Track recurring issues and drive permanent fixes in collaboration with engineering and suppliers.
- Ensure root causes and corrective actions are clearly documented and followed through.
Support Operations & Planning
- Own Jira ticket lifecycle: prioritisation, tracking, closure, and reporting.
- Plan and coordinate site visits, including preparation, remote support, and post-visit follow-up.
- Plan and execute rolling software and hardware updates across customer sites.
Team Leadership
- Line manage and develop 2 Technical Support Engineers.
- Balance workload, remove blockers, and ensure consistent support quality.
- Train the team on updated processes, tools, and ways of working.
Suppliers, Spares & Documentation
- Manage spare parts usage, logistics, and re-ordering.
- Maintain operational and technical documentation and training materials.
- Coordinate Fanuc post-sales activities, including PPM planning, emergency support, and invoice validation.
Requirements
Skills & Experience
- 5-7 years experience in operations, technical support, field service, or industrial environments.
- Strong operational mindset with the ability to prioritise, plan, and execute under pressure.
- Comfortable working with customers in live production settings.
- Experience with ticketing systems (e.g. Jira) and basic operational reporting.
- People management experience or desire to be a good manager
Benefits
Salary & Benefits
- £50,000 – £70,000 per year, dependent on experience.
- Pension contribution in line with UK auto-enrolment.
- Unlimited holiday, yes really
- Hybrid working, 3 days in office, 2 remote.
- Opportunity to work on high-impact technology driving environmental change.
