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Join Runway East as a Community Manager and be part of our mission to recreate dynamic workspaces in major UK cities and beyond
Overview
Salary
£32000 - £40000
Location
London United Kingdom
Expires
Expires at anytime
Organisation Summary
Runway East is a pioneering workspace solution driven to make office life less tedious. Our coworking spaces expand over London, Bristol, Birmingham, Bath, and Brighton, offering a refreshing work environment with unique perks like Cake Wednesdays and Friday drinks trolleys. As an audacious B Corp, we champion positive change for people and the planet with the helping hand of our vibrant team.
Role Summary
- Leading daily operations and maintaining top-notch site standards.
- Managing and supporting the community associates in their tasks.
- Striving towards achieving KPI targets and aligning with the company's goals.
- Creating a friendly and welcoming workspace by initiating small events to bring members together.
- Addressing building and member issues promptly and efficiently.
- Pitching in to help wherever needed and ensuring an exceptional member experience.
Role Requirements
- Resilient, service-minded, hardworking, and detail-oriented, with a natural knack for building relationships.
- Experience in a leadership role with the ability to guide and motivate your team to success.
- A welcoming, positive, proactive approach to challenges and the ability to work under pressure.
Benefits
- Competitive salary (£32,000-40,000).
- Generous leave policy that includes bank holidays, an extra day off for every year at Runway East, and the day off on your birthday!
- Private health & dental benefits, gym discounts, mental health resources, and a Bike2Work scheme.
- Opportunities for professional development and participation in charitable activities.
- Regular team outings and exciting trips!
Who We Are
Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Bath, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.
The Role: Community Manager of Serviced Offices
As a Community Manager (our version of a Community Operations Manager), you’ll lead the charge in delivering an exceptional workspace experience for our members. Combining your passion for operational excellence, relationship building, and community development, you’ll ensure our sites run smoothly, our members are happy, and our standards are consistently high.
This is a hands-on leadership role where no two days are the same. Whether it’s solving problems, planning events, or keeping the site “showroom ready,” you’ll play a key part in making Runway East the best place to work.
Read ‘A Day in the Life of a Community Manager’ to learn more about the role.
Key Responsibilities:
As part of our vibrant Community team, your responsibilities include:
- Site Operations: Oversee daily operations, quickly resolve building and member issues, and maintain compliance with safety and security standards.
- Team Leadership: Lead and support your Community Associate(s), delegating tasks effectively and ensuring the team feels motivated and empowered.
- Member Relationships: Build and maintain strong connections with members, acting as their main point of contact and ensuring their needs are met.
- Community Atmosphere: Support small initiatives & events that bring members together, creating a friendly and welcoming workspace.
- Standards & Presentation: Ensure the site is always “showroom ready” with high attention to detail.
- KPI Responsibility: Follow and implement processes to achieve our KPI targets, setting clear expectations with the team for performance and aligning with the company’s goals.
- Delivering a Great Member Experience: Continuously improve the space and services based on member feedback, creating a place they love to work.
Requirements
Who You Are
We’re looking for someone who is:
- Charismatic: Positive and approachable, with a natural ability to build strong relationships.
- Resilient: Calm under pressure, proactive, and solutions-focused
- Service-Minded: Thrives on helping others and delivering great experiences.
- Hardworking: Leads by example and gets stuck in when needed.
- Detail-Oriented: Notices the small things and takes action to maintain high standards.
- Leader: Confident in guiding and motivating your team to success.
Benefits
Why Join Us?
- Salary: £32,000-40,000
- Time Off: 31 days including bank holidays 🏖️, plus an extra day for every year at Runway East 🎉. We also give you your birthday off 🎂 (because no one should work on their birthday) and extra time off over the Christmas break 🎄.
- Wellbeing: Private health & dental, gym discounts 🏋️♂️, mental health support 🧠, and a Bike2Work scheme 🚲.
- Growth: Professional development budget and learning resources 📚
- Community: Two workdays per year for charitable activities 🌍, team outings 🎉, and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) 🌟.
- The Usual Suspects: Paid sick days, compassionate leave, enhanced parental leave and life insurance 👍
Our Commitment to Inclusivity
We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we’re here to help.
