Impact Lead

Choose Love does whatever it takes to provide refugees and displaced people with everything from lifesaving search-and-rescue boats to food and legal advice. We elevate the voices and visibility of refugees and galvanise public support for agile community organisations providing vital support to refugees along migration routes globally. We are powered by our vision of a world that chooses love and justice every day for everyone.

Summary of Role

This role will be responsible for finalising and implementing an effective, robust organisational Monitoring, Evaluation, and Learning (MEL) framework, ensuring we can capture our impact and communicate it to a wide range of audiences. It will play an instrumental role in effectively demonstrating the outcomes of our work to funders and supporters while also using learning to strengthen our overall organisational model, including programs, partner engagement, and strategic planning.

We are looking for someone with experience in the humanitarian or not-for-profit sector who can distil key impacts, trends, and insights to inform fundraising efforts, programme strategy, and organisational learning. We are also looking for someone who has a deep commitment to positively impacting the lives of displaced people around the world. Your analytical skills will be critical in optimising programmatic and fundraising efforts and ensuring that Choose Love’s resources are effectively directed toward helping displaced people. Additionally, your ability to communicate data-driven insights will be essential for building trust with donors and stakeholders and ultimately positively impacting the lives of those in need.

Key Responsibilities

Organisational Monitoring, Evaluation and Learning (20%)

• Understand key MEL needs across the organisation and its functions, including programmes, development and partnerships, fundraising and comms.
• Work closely with the Executive and Senior Leadership Teams and lead on the implementation of a renewed organisational MEL framework, contributing to Choose Love’s Organisational Objectives and Strategy, which will include goals, outcomes, and outputs across all organisational functions.
• Continuously monitor progress against Choose Love’s proposed goals and outcomes and regularly update ELT and SLT.
• Contribute to and prepare reports evidencing impact and learning against agreed organisational and team objectives and targets for Board and sub-committees as required.

Data Collection, Management and Analysis (20%)

• Leading on the aggregation and analysis of partners’ reporting data from the Airtable reporting platform to support the assessment of programmes outcomes and impact
• Work closely with departments across the organisation, specifically Comms & Marketing, Partnerships and Programmes, to align data with our strategic objectives and respond to internal requests for quantitative and qualitative data and reporting.

Partner MEL Support (10%)

• Develop and manage mechanisms for collecting feedback from funded partners and other stakeholders.
• Facilitate workshops and training sessions for partners (when feasible) on MEAL best practices, tools, and methodologies. 

Impact Assessment, Learning and Storytelling (50%)

• Build and maintain a strong knowledge of Choose Love, our work, and that of our partners. This includes developing an understanding of the contexts in which we work and how context needs inform our ways of working as fundraisers and donors.
• Conduct deep dive analysis of trends, learnings and impact across key programmes (both emergency and non-emergency) and thematic areas. Produce reports and summaries to be shared both internally and externally that evidence our model and demonstrate our return on investment to current and prospective donors.
• Identify key outcomes and impact findings (both quantitative and qualitative) from aggregated partner data/reports to inform organisational reporting. This will include regional ‘rolling documents’, donor reporting and annual impact reports.
• Work closely with the Head of Development and Impact to deliver timely, accurate data analysis for donor reports and proposals, demonstrating Choose Love’s impact and accountability.
• Work closely with the communications team – providing data insights on Choose Love’s programmes’ effectiveness in supporting displaced people worldwide that can inform our communications and advocacy work.
• Provide data insights to help us report back on organisational KPIs and inform Programmes funding strategy.
• Use quantitative and qualitative data to develop compelling stories about funded partners’ work and global contexts that resonate with donors, supporters, and the public.
• Use data visualisation tools in Airtable and other relevant programmes to present data in an accessible and understandable way to internal teams and external stakeholders.

Essential Criteria:

• Experience of leading on organisational MEL frameworks and organisational reports, such as impact or annual reports, in an international grantmaking context
• Experience of analysing both quantitative and qualitative data to inform donor reporting and organisational learning, and strategy
• Experience of providing reporting and contributing to proposals to Trusts and Foundations/philanthropic donors to support fundraising efforts
• Experience in gathering and analysing data for development and/or humanitarian programmes
• Excellent communication skills (both verbal and written) and the ability to explain complex data findings to non-technical stakeholders and collaborate effectively with team members
• Knowledge and strong experience of Airtable
• Proficient in quantitative data analysis tools with extensive experience in cleaning and analysing data effectively
• Knowledge of statistical concepts to draw meaningful insights from data and to assess the effectiveness of fundraising campaigns and support programs.
• Ability to create clear and informative data visualisations (e.g., graphs, charts, dashboards)
• Project management skills to plan and prioritise tasks, meet deadlines, and ensure the successful execution of data analysis projects.
• Understanding of data ethics and the ability to develop ethical data collection and usage policies
• Ability to identify problems, design analytical approaches, and propose solutions to enhance fundraising
• Ability to learn new skills independently
• Flexible and happy to work out of hours when needed
• Commitment to Choose Love values and working to improve the lives of refugees and displaced people around the world
• Committed to embedding an equality, diversity and inclusion lens in all your work

Desirable Criteria

• A good understanding of the challenges faced by displaced people, the humanitarian sector and fundraising principles
• Ability to work effectively with diverse teams and stakeholders in cross-cultural contexts
• Line management experience

Benefits

Based in a vibrant, dog-friendly office close to Old Street station, with Shoreditch and Liverpool Street on the doorstep. Opportunity to make a difference and work with some of the industry’s leading lights. Fantastic for personal growth and learning in a dynamic business that puts love in the heart of everything they do. If that doesn’t wet your appetite, coffee, donuts and a variety of opportunities to meet amazing people might!

Application Process

• The closing date for all applications is 6th March 2026
• Interviews will take place the week commencing 16th March shortly after shortlisting.

 How to apply

Interested candidates are invited to apply by sending their CV and a cover letter stating how they meet the criteria for the role to [email removed - click apply for more details] by 12pm – 6th March 2026.

• Being based in London, United Kingdom (UK) and having the right to work in the UK is essential 
• Those who have applied to this role previously need not apply

Pre-employment checks

Employment with Choose Love will be subject to the following checks before your start date:

• a satisfactory Disclosure and Barring Service (DBS) check
• receipt of two satisfactory references

Choose Love is committed to building an inclusive and diverse organisation and welcomes applications from all sections of the community. If you need us to make an adjustment or provide additional support as you apply for a role, please email [email removed - click apply for more details] to discuss further.

The above is a written statement of the job’s essential characteristics and principal accountabilities, including a note of the skills, knowledge, and experience required for satisfactory performance. It is not intended to be a complete, detailed account of all aspects of the duties involved.