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Join tem, the AI-native energy transaction pioneer set to transform the energy industry, as a Customer Success Manager.
Overview
Salary
No salary declared 😔
Location
Europe - Remote
Expires
Expires at anytime
Organisation Summary
Tem is an emerging powerhouse in the energy industry with a unique mission to revolutionize how electricity is transacted. Our AI-native infrastructure aims to disrupt the opaque legacy systems, automating processes, and ensuring fairness and transparency. Funded with $75 million from a recent Series B round, we are gearing up for global expansion and deeper product innovation.
Role Summary
- Handle and help scale our services for our rapidly expanding customer base, focusing on 2,500+ SMBs and growing Enterprise segment.
- Work closely with our Customer Success Lead and Commercial team to continually provide exceptional value.
- Reinvent the onboarding process, evolve renewal strategies based on customer data and develop scalable playbooks for our 2026 growth plan.
Role Requirements
- Experience and success in handling customers in a fast-paced B2B environment.
- Operational acumen and strong communication skills.
- Familiarity with CRM tools like HubSpot and a keen understanding of exceptional customer service.
- A dedication to fostering transparency and trust in the energy sector.
Application Process Details
All those passionate about making a difference in the energy sector with matching qualifications, particularly from tech and energy sectors traditionally underrepresented, are encouraged to apply.
Who We Are: We are dedicated to transforming the energy transaction landscape, making it transparent and fair. Our mission is to empower customers by returning control to them and addressing one of the most pressing issues of our time—access to affordable electricity. Our company, tem, was established to correct a flawed global energy market that has historically favored legacy operators and non-transparent pricing. We have developed the first AI-native transaction infrastructure to overhaul how electricity is bought, sold, and priced, eliminating inefficient fees, automating complex market processes, and ensuring transparency and fairness in energy transactions on a large scale. In late 2025, we achieved significant growth and secured a $75 million Series B funding round. This investment, led by prominent partners, positions us for global expansion and deeper innovation in our products.
The Role: As a Customer Success Manager, you will play a crucial role in scaling our services and enhancing our relationship with a rapidly expanding base of business customers. You will work closely with our Customer Success Lead and the Commercial team to deliver exceptional value to our customers, particularly focusing on our 2,500+ SMB customers and our growing Enterprise segment. Your responsibilities will include reinventing the onboarding process, evolving renewal strategies based on customer data, and developing scalable playbooks to support our ambitious growth plans for 2026.
Job Requirements: The ideal candidate will have a proven track record in customer success within fast-paced B2B environments, a strong operational mindset, and excellent communication skills. Experience with CRM tools like HubSpot and a deep understanding of exceptional customer service are essential. You should also have a genuine enthusiasm for fostering transparency and trust in the energy sector.
Benefits: This position offers the opportunity to be at the forefront of transforming the energy industry through innovative customer success strategies. You will have the chance to work with a dynamic team and contribute to a project that combines technology with a commitment to sustainability and fairness.
Applications: We encourage applications from individuals of all backgrounds, experiences, and identities, particularly those traditionally underrepresented in tech and energy sectors. If you are passionate about making a difference and meet the qualifications, we would love to hear from you.
