Customer Service & Sales Support

About us

Our aim is simple; to source and supply the world’s best tea, directly from farmers and their tea gardens. We look beyond sustainability - environmentally, economically and socially. We are honoured to work with many of the top chefs, restaurants, hotels, bars and brands in the world. We seek out the best partners from tea garden to table to shelf. Where tea was ordinary, we bring the extraordinary. We are looking for a new member of the team to join us.

The Role

We are looking for a self-motivated and dedicated individual to assist in the smooth operational running of our company. Your role will focus on three main areas:

-       Customer Service

-       Logistics

-       Sales & Marketing Support

The role encompasses organising many aspects of the critical running of Rare Tea, including processing of sales orders and close liaison with customers and third party logistics in the UK and US. Exceptional communication skills and customer service will be key in dealing with our global customers. There will be a strong focus on assisting our sales team in written presentations and account management. 

We want people to learn, grow and build long term careers with us. There will be opportunities to develop across all parts of the business including with our Sales and Operations teams. 

We aim to make everyone on the team feel valued and trusted and know that people have different needs and responsibilities. Once you’re established in the role we offer the opportunity for flexible working and are open to conversations about what that would look like to you.

What we are looking for

• An individual with initiative, drive, enthusiasm and a willingness to learn
• Highly organised and relish the opportunity to multi-task and be involved in multiple projects concurrently
• A high level of attention to detail
• Strong written English
• Enjoy working with a small and flexible team
• Be comfortable taking responsibility
• Confident working with multiple software packages
• Experience of customer service would be an advantage but we employ primarily on ability and aptitude

What we offer

• The opportunity to work within an ethical, committed, and ambitious business in a kind and supportive team
• Great Central London location
• Opportunity for flexible working
• Generous staff discount
• Salary £29,000 + benefits
• Significant growth potential and advancement within our company
• An interesting, engaging, and dynamic work environment