Dispatch Team Lead

About the role 

As the Dispatch Team Lead, you’ll play a key role in guiding and supporting our Ecommerce Dispatch Team day‑to‑day. You’ll have a clear overview of the team’s performance, helping them meet targets around fulfilment accuracy, error reduction, and timely dispatch. This is a hands‑on role where you’ll lead by example - working alongside the team on the ground, offering support, and helping to keep operations running smoothly.

What you'll do

• Lead and support the Dispatch Team throughout the day, providing guidance on queries, requests, and ad‑hoc issues.

• Escalate complex or critical situations to the Dispatch Manager as required.

• Ensure all orders are completed accurately and dispatched by end of day with minimal packing errors.

• Actively participate in packing and distribution tasks, setting a strong example of high‑quality work and teamwork.

• Maintain up‑to‑date knowledge of Health & Safety regulations and support the onboarding of new starters, including work inductions and site tours.

Who you are

You are a people‑focused leader who is motivated by bringing out the best in your team. You balance empathy with accountability, knowing when to support, when to step in, and when to empower others to take ownership. Thriving in a fast‑paced, hands‑on environment, you’re someone who never hesitates to roll up your sleeves and get involved where needed.

What you'll bring 

• Proven experience leading or supervising a team within a similar operational environment, such as a production line, warehouse, dispatch centre, or operations facility

• First Aid at Work qualified

• Fire Safety at Work qualified

• 1–3 years’ experience working in warehouse or operational logistics, ideally within the food & beverage industry or a similarly fast‑moving environment

• Comfortable using warehouse management systems, digital picking/packing tools, and operational reporting platforms

• Strong communication skills, with the ability to give clear instructions, coach team members, and escalate challenges where necessary

What success looks like 

• A measurable reduction in packing errors across all order types, achieved through strong leadership, coaching, and quality checks

• Improved organisation and time management within the team, ensuring all daily orders are completed before end‑of‑day deadlines, even during peak periods

• Meeting or exceeding daily packing KPIs set by the Head of Operations, with clear reporting and visibility of team performance

• A cohesive, motivated team who feel supported, informed, and confident in their roles
  

Working at Origin

• 34 days holiday, including your birthday off.

• Unlimited coffee and discounts on merchandise and partner products

• B Corp certified and proudly independent

• People-first culture with meaningful, values-led work

• SCA training and learning opportunities for everyone

• Enhanced family leave, sick pay, period leave, and personal days

• 5% employer pension contribution

• 24/7 Employee Assistance Programme and GP service

• Two paid volunteering days each year

Everyone is welcome at Origin

We believe diverse perspectives enrich our culture and creativity. If you’re passionate about coffee and excited by this opportunity – even if you don’t tick every box – we encourage you to apply. Your unique experience could be exactly what we need.

Why join us?

At Origin, you’ll be part of a dynamic team that values creativity, sustainability, and collaboration. We’re committed to providing an inclusive and inspiring environment where you can grow professionally and make a meaningful impact. And, of course, you’ll have access to some of the best coffee experiences imaginable.

While you are here and before you apply, take a look at us on Instagram.

We may close this advert early if we receive a high volume of suitable applications.