Lead User Researcher

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. Our product offering has grown significantly in the last 10 years in the UK, including personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards. Users can also save, invest and combine their pensions with us. With hot coral cards and a get-paid-early feature, combined with financial education on social media and award-winning customer service, we create magical moments for our customers. Our User Research Team consists of around 20 individual contributors and 3 managers who work cross-functionally with teams including Product Design, Product Management, Marketing, and Engineering. The Lead User Researcher will play a key role in setting up systems and processes, nurturing a customer-obsessed team culture, hiring brilliant individuals, collaborating with global teams, and prioritizing user needs. Ideal candidates have experience setting up research processes, working on global products, and leading research in multidisciplinary teams. Benefits include flexible working hours, a learning budget, and more.