Financial Health Lead

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ About the role Our ambition doesn’t stop at the UK border though. It’s global. We believe every part of the world needs a Monzo so we’re focused on expanding our offering, building strategies to disrupt the European market with a first-class leadership team in place. As part of this, we’re looking for a Head of Financial Health to ensure the compliant delivery of FinHealth journeys and capabilities across all lending products in the EU, working closely with the existing UK team. You will report directly to the Head of Borrowing, EU, and work closely with the Director of Financial Health, UK. You will lead the Financial Health initiatives in the EU. You will act as the FinHealth lead in Europe, collaborating with the UK FinHealth team to deliver the policies, strategies, and analytics used to support customers in financial difficulties with Monzo. You will partner with operations, tech, and credit risk leadership to deliver on a robust financial health strategy, balancing good customer outcomes whilst mitigating credit loss. This includes the whole arrears lifecycle, including pre-arrears, collections, and recoveries, and across our lending products in the EU.