Lead User Researcher

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo. You’ll play a key role by building and nurturing a customer-obsessed team culture, helping everyone to deeply understand our users and build products that meet their needs. Helping hire other brilliant people (in research, and probably design and beyond). Collaborating with other global researchers to identify and deliver the most high impact work. Creating and working with international peers to work from a backlog of global opportunities. Prioritising ruthlessly based on user needs and opportunities size.