Staff Product Designer, Operations

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo. Our Design team is a team of 100+ designers, researchers, and brand experts led by Chief Design Officer Vuokko Aro. We blend research, empathy, and craft to turn everyday interactions into memorable experiences. The Operations Collective is where we design how help and customer support works at Monzo. We’re focused on delivering effortless, tech-led support experiences that can scale as Monzo grows. AI and automation play a central role, empowering customers to resolve simpler issues independently, and equipping our operations teams with intelligent tools to handle more complex cases with confidence and speed.