Staff User Researcher, Wealth

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown significantly in the UK over the past 10 years. We offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards in the UK, with more to come. UK customers can also save, invest, and combine their pensions with us. With our hot coral cards and get-paid-early feature, financial education via social media, and award-winning customer service, we create magical moments for our customers. At Monzo, we’re on a mission to make money work for everyone. The Wealth Collective is central to this by helping people navigate complex financial issues. We’re seeking a hybrid leader who excels in mixed-methods research and can manage a high-performing team. Our User Research team has over 30 contributors working across different sectors like Core Banking and Business Banking, led by Katherine Vaughan. As a Staff User Researcher, you'll enhance customer outcomes, influence metrics and commercial outcomes, prioritize impactful opportunities, choose pioneering research methods, shape projects strategically, communicate insights effectively, partner with leaders, and develop actionable plans. We encourage applications from diverse candidates whose passion aligns with our mission.