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Join Tandem to embed fair customer treatment and support sustainability in banking.
Overview
Salary
£29000 - £0
Location
Cardiff, United Kingdom
Expires
Organisation summary Banking for a greener future.
Role Summary
- Ensuring fair treatment of customers within the Operations team.
- Supporting customers in financial difficulty and arrears.
- Achieving departmental service levels.
- Upholding company standards and regulatory obligations.
Role Requirements
- Proactively servicing customer requests efficiently and professionally.
- Managing customer service-related inbound communication.
- Issuing regulatory transactional documentation accurately.
- Identifying situations requiring specialist handling.
- Managing accounts in arrears and negotiating with customers regarding repayment.
- Ensuring customer contact complies with Company standards and FCA regulations.
This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. The purpose of the role is to support the Operations Leaders by supporting customers in financial difficulty and arrears whilst achieving departmental service levels. Upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules). As an Arrears Executive at Tandem your focus will be on proactively servicing requests from our customers efficiently and professionally. This includes managing all customer service-related inbound communication, ensuring regulatory transactional documentation is issued accurately, identifying situations that may require specialist handling, managing accounts in arrears, negotiating with customers and authorized third parties regarding repayment of arrears, and ensuring that all customer contact is conducted within Company standards and FCA regulations.
