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Join TrustedHousesitters as a Director of Product for Core Experience & Customer Lifetime Value and revolutionize pet care and travel
Overview
Salary
No salary declared 😔
Location
Remote, United Kingdom
Nomad Friendly?
Expires
Expires at anytime
TrustedHousesitters is a pioneering global community linking pet owners with trusted sitters for in-home care, transforming how people travel and care for their pets, backed by a purpose-driven mission, a robust membership model and a much-loved product. With a presence in over 140 countries, our business is founded on trust, compassion, and connection, striving to pioneer a new category at the crossroads of travel, pets, and community.
Role Summary
- Lead the main member experience, from onboarding to recurring sits
- Own product health metrics that impact retention, satisfaction, sit frequency, and lifetime value
- Manage a top-performing team of product managers
- Work in close partnership with engineering, design, marketing, data, and member support teams
Role Requirements
- Demonstrated experience as a Director in fast-growing B2C environments
- In-depth expertise in app development, mobile-first experiences, and customer engagement
- Knowledge in growth modeling, data analysis, and setting product strategy based on quantitative insights
- A deep understanding of the customer lifecycle and proven success in driving product health initiatives
Application Process Details
- We offer a highly competitive salary and bonus, full remote work, extensive equity options, and a diverse array of benefits including home office support, unlimited housesitting allowance, access to global co-working spaces, and more.
- Our team enjoys perks like airport lounge passes, sit cancellation insurance, and home and contents insurance for sits.
TrustedHousesitters is a unique global community that connects pet owners with trustworthy sitters for in-home care. We are reimagining how people travel and care for their pets, powered by a deep sense of purpose, a thriving membership model, and a product that people genuinely love. With members in over 140 countries, our business is built on trust, compassion, and connection, aiming to define a new category at the intersection of travel, pets, and community.
The role: As the Director of Product for Core Experience & Customer Lifetime Value, you will be at the heart of our mission and product-led growth strategy, reporting directly to our Chief Product Officer. You will lead and elevate the core member journey, from onboarding to repeat sits, and own the product health metrics that drive retention, satisfaction, sit frequency, and lifetime value. Your role is crucial in delivering earned virality through exceptional member experiences, leading a high-performing team of product managers, and collaborating closely with engineering, design, marketing, data, and member support.
Job requirements: We are seeking someone with proven experience at the Director level in high-growth B2C environments, ideally with marketplace and subscription models in an international context. You should have strong app product expertise, a track record of scaling mobile-first experiences, and deep engagement. Expertise in growth modeling, data analysis, and using quantitative insights to guide product strategy is essential. You should also have a deep understanding of the customer lifecycle and demonstrated success in driving product health initiatives.
Benefits: We offer a competitive salary and bonus, fully remote work, generous equity options, a discretionary 10% annual bonus scheme, 25 days holiday plus bank holidays, a pension scheme, premium memberships, unlimited housesitting allowance, travel cost support, home office equipment allowance, access to global co-working spaces, health and dental insurance plans, and more. Our team enjoys benefits like airport lounge passes, sit cancellation insurance, and home and contents insurance for sits.
