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Business Investigator and Farmer Protection Specialist

One Acre Fund

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Posted over 30 days ago...

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Overview

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£0

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Muramvya, Burundi

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Organisation summary (max 150 words)

Role Summary

  • You will be responsible for investigating financial and operational discrepancies and ensuring client protection principles are upheld throughout operations.
  • Address cases that impact farmers and clients - such as underpayments, overpayments, incorrect balances, misconduct, or inappropriate collection practices - and ensure fair, timely, and documented resolution.
  • Oversee two sub-departments - Case Investigation and Hotline.
  • Responsibilities include investigation & case management, client protection & safeguarding, data review & analysis, field investigations, reporting & documentation, and controls & prevention.
  • Career growth and development opportunities are available.

Role Requirements

As Business Investigator & Client Protection Specialist, you will be responsible for investigating financial and operational discrepancies and ensuring client protection principles are upheld throughout operations. You will address cases that impact farmers and clients - such as underpayments, overpayments, incorrect balances, misconduct, or inappropriate collection practices - and ensure fair, timely, and documented resolution. You will oversee two sub-departments: Case Investigation and Hotline. Responsibilities include investigation & case management, client protection & safeguarding, data review & analysis, field investigations, reporting & documentation, and controls & prevention. Career growth and development opportunities are available.

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