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Overview
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Muramvya, Burundi
As Business Investigator & Client Protection Specialist, you will be responsible for investigating financial and operational discrepancies and ensuring client protection principles are upheld throughout operations. You will address cases that impact farmers and clients - such as underpayments, overpayments, incorrect balances, misconduct, or inappropriate collection practices - and ensure fair, timely, and documented resolution. You will oversee two sub-departments: Case Investigation and Hotline. Responsibilities include investigation & case management, client protection & safeguarding, data review & analysis, field investigations, reporting & documentation, and controls & prevention. Career growth and development opportunities are available.