Product Support Associate

The Product Support Associate works with our Product team in collaboration with some of our other departments to provide technical support and assistance and act as the bridge between engineering and customer support. The role is office based. Key responsibilities include understanding all our products to support our customer and driver-facing teams, investigating and documenting product issues, resolving quality issues, identifying new tools for product quality improvement, documenting support processes, handling escalations, participating in post-deployment testing, following incident management basics, adhering to SLA for tickets, and participating in knowledge sharing. Qualifications include a basic understanding of SQL & software engineering principles, accountability, ability to work independently and in shifts, excellent communication skills, attention to detail, and fluency in English and local languages.