Service Manager - Outreach

At Samaritans, our vision is that fewer people die by suicide. Every day, our volunteers and staff provide life-saving emotional support to people in distress, and behind that work is a culture built on compassion, inclusion, learning and human connection. We’re looking for a confident and collaborative Service Manager for our Outreach services who can build strong relationships and communicate with empathy and clarity. Join us to lead safe, consistent delivery of Samaritans’ outreach services, bringing emotional support to people who may not be able to access help directly. You will support and guide volunteers, ensuring they are well trained and equipped to deliver high-quality support in their communities. The role also involves developing new outreach approaches, working with partners, and targeting areas or groups with the greatest need. You’ll act as the organisation’s outreach expert—shaping future strategy, maintaining standards across the UK and Ireland, and advising senior leaders. Working closely with internal teams and regional leads, you’ll help sustain and grow outreach services, particularly during periods of change, while ensuring everything aligns with Samaritans’ mission and values.