International Partnerships Lead – Middle East, Africa and Europe

Unifrog’s mission We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively. Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications. We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.

What you’ll do As International Partnerships Lead for the Middle East, Africa and Europe, your role is to provide world class customer service and support to over 250 international schools from around the world. You will build and maintain excellent working relationships with your partner schools, supporting them to make the most of the Unifrog platform. Solutions and customer service focused, you will make sure that all interactions with Unifrog are prompt, positive and successful. You will cover the region of the Middle East and Africa, with possible opportunities for international travel for school visits or conferences once a year. Your key responsibilities will include: - Being the first point of contact for our international partner schools in the region. - Working with your partner Area Manager to improve Unifrog engagement across the region and making sure schools are making the most of the platform. - Monitoring, auditing and analysing usage across partner schools, identifying schools that need additional support to use the platform effectively. - Provide resources and strategies to partner schools to maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools. - Delivering targeted training sessions for partner schools via workshops and webinars. This could be a video meeting with a counselor, a webinar with lots of teachers attending from around the world; or an in-person visit to one of our partner schools subject to travel restrictions. - Onboarding new schools that join us. You will make sure that they are properly set up on our platform and have a strong plan in place so that they and their students can get the most out of Unifrog. - Responding to queries and troubleshooting issues and providing on-the-spot support via phone, email and video calls. - Proactively working to foster a sense of community amongst our Unifrog partners. What we’re looking for Strong communication skills – ability to articulate ideas clearly and concisely over email, phone and on video calls. Track record of excellent relationship management and customer service. Active listening and objection handling skills. Problem-solving skills and the ability to find solutions to queries independently. Confident working independently but happy to ask for support when it’s needed. Extremely well organised, with a keen attention to detail. A background and interest in education would be an advantage. Proactive attitude and willingness to get stuck in.