Team Manager, Account Management (Maternity Cover)

We’re a rapidly scaling data company with a high-quality, complex proposition, and our Subscriber Growth team is on a mission to deliver world-class retention (NRR). We’re looking for an experienced Account Management or Customer Success leader to cover a period of maternity leave – stepping in to lead, motivate and keep the momentum going across our Account Management team, reporting directly to the Chief Revenue Officer. If you’re a confident people leader who can add value from day one, read on. Our Account Management team works tirelessly to help our subscribers get the most value out of our platform, while keeping a close eye on book value through renewal, upsell and cross-sell. This is maternity cover for the leader of that team – so we’re looking for someone experienced enough to keep things running smoothly and our people performing, without needing a long ramp-up. As the Team Manager for Account Management, you’ll take ownership of our existing team of Account Managers – leading, coaching and motivating them, and being accountable for the retention and growth of their book through the cover period. You’ll work closely with the Chief Revenue Office and Client Experience team manager as well as the wider GTM leadership team, bringing senior commercial judgement to deals, forecasting and customer strategy. Importantly, you won’t be expected to become a deep product expert. We’ll give you the support you need on the platform itself – your value is in leadership, coaching, people management and commercial nous. We’re looking for someone who can operate autonomously in exactly those areas and report upwards the status, risks and plans/support needed. Your responsibilities will include: Leading and supporting our existing team of Account Managers – keeping them motivated, focused and performing throughout the cover period. Owning the retention and growth of the team’s existing book: guiding and motivating the team to hit and exceed renewal, upsell and cross-sell targets, and contribute to the commercial success of the company. Day-to-day people management and coaching: 1:1s, development conversations, and continuing each team member’s professional growth. Providing commercial advice and positioning: bringing senior judgement to negotiations, deal strategy and customer conversations. Monitoring and reporting on team performance – activity, pipeline, forecasts and closed renewals – with accurate forecasting to the Chief Revenue Officer and back to the wider business. Keeping existing processes and systems running smoothly, and improving where there’s a clear, quick win – we’re not asking you to rebuild from scratch, but to maintain momentum and add value where you can.