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Become the face of SportPursuit, Europe's up-and-coming sports and outdoors hub, for its German-speaking customers in a fully remote role
Overview
Salary
£25500
Location
UK - Remote/Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation Summary
SportPursuit, part of the Sportscape Group, is a rapidly growing sports retail company with the ambition to become Europe's leading hub for sports and outdoors. We offer exclusive deals to millions of members across the globe, contributing to a dynamic and diverse workplace.
Role Summary
- Act as the primary contact for German-speaking customers.
- Handle customer inquiries through various channels such as social media, live chat, email, and phone.
- Responsible for German language copy.
- Monitor the website for appropriate sales, product availability, and imagery.
- Work is primarily remote with occasional office visits.
Role Requirements
- Fluency in German and English.
- Strong PC and analytical skills.
- A detail-oriented, team player with a 'can do' attitude.
- Ability to handle pressure effectively.
- Right to work permanently in the UK.
- A passion for sports and the outdoors is an advantage but not necessary.
Benefits
- Dynamic workplace with flexible core hours.
- Option to work from anywhere in the world for up to 30 days a year.
- 25 days holiday, with the option to purchase additional 5 days.
- An office with free food and drinks, and regular social events.
SportPursuit is a rapidly expanding company in the sports retail sector, committed to providing affordable, high-quality gear to help fuel sporting adventures. As part of the Sportscape group, which includes Private Sport Shop, we aim to become Europe's leading sports and outdoors hub. Since our inception in 2011, we've grown to serve over 10 million members across the UK, Europe, and beyond, offering exclusive deals on a wide range of sports and outdoor brands. Our team members play a crucial role in our growth and success, contributing to a diverse and dynamic work environment.
The role: As a Customer Service Champion, you will be the face of SportPursuit for our German-speaking customers. This role involves handling customer inquiries through various channels including social media, live chat, email, and phone. You will also be responsible for some local language copy for the German market. Your daily tasks will include monitoring the website for appropriate sales, product availability, and imagery. This position is fully remote but may require occasional visits to the office under our hybrid working model.
Job requirements: No specific prior experience is necessary, but you must be fluent in German and English, possess strong analytical and PC skills, and have a great eye for detail. A 'can do' attitude and the ability to work well under pressure are essential. You should also be a strong team player and have a permanent right to work in the UK. A passion for sports and the outdoors is a bonus but not required.
Benefits: SportPursuit offers a friendly and dynamic working environment with flexible core hours and the option to work anywhere in the world for up to 30 days a year. Employees enjoy 25 days of holiday with the option to purchase 5 additional days, a workplace pension, a learning and development budget, staff discounts, and access to wellbeing platforms. Our office provides free food and drinks, and we host regular social events funded by a budget that increases with our success.
Please note, we do not currently hold a sponsorship license and can only consider candidates with a permanent right to work in the UK.
