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Exciting opportunity to join Patagonia, an environmentally committed outdoor apparel company, as a Repair and Quality Coordinator.
Overview
Salary
No salary declared 😔
Location
Amsterdam, Netherlands - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation summary
Patagonia, a B Corporation is an outdoor apparel company founded in 1973 that is synonymous for its unwavering commitment to product quality and environmental activism. A founding member of 1% for the Planet, it has contributed over $145 million globally to aid environmental causes.
Role Summary
- Manage quality control and repair operations across EMEA.
- Coordinating tasks with internal teams, vendors, and across the globe to maintain standards.
- Handle product inspections, manage repair workflows, and maintain documentation to improve operational efficiency.
- Coordinate with stores, repair centers, and third-party vendors to resolve issues and ensure consistent service delivery.
Role Requirements
- Minimum 2 years of experience in managing third-party vendors
- Strong understanding of product quality control and repair process management
- Effective stakeholder coordination, SLA and KPI tracking skills, and third-party relationship management
- Fluent in English and additional European languages
- Passion for outdoor activities and environmental conservation
Application Process Details
- Full-time position that offers a hybrid work model
- Unbiased decision-making process with standardised interview questions
- Practical assignment to showcase your skills.
Patagonia is an outdoor apparel company founded in 1973, known for its commitment to product quality and environmental activism. As a registered B Corporation and a founding member of 1% for the Planet, we have contributed over $145 million in grants and in-kind donations to support environmental causes worldwide.
Your role: As the Repair and Quality Coordinator based in Amsterdam, you will support our mission to save our home planet by ensuring the integrity and circularity of our products. You will manage quality control and repair operations across EMEA, coordinating with internal teams, vendors, and global partners to maintain service standards. This includes managing inspections, repair workflows, and documentation to extend product life and improve operational efficiency.
Main tasks include overseeing quality by coordinating product inspections and audits, managing repair workflows, implementing quality projects, and maintaining documentation. You will also liaise with stores, repair centers, and third-party vendors to resolve issues and ensure consistency in service delivery.
What we're looking for: We seek an inclusive individual with at least 2 years of experience in managing third-party vendors and a full understanding of product quality control and repair process management. You should have a good grasp of process documentation, stakeholder coordination, SLA and KPI tracking, and third-party relationship management. Fluency in English and additional European languages is a plus, along with a love for the outdoors and a passion for environmental conservation.
Other important details: This full-time position offers a hybrid work model, allowing you to work from home up to 3 days per week. We are committed to unbiased decision-making and providing a great experience for all applicants, with standardized interview questions and a practical assignment to showcase your skills. Learn more about what we offer our employees at https://eu.patagonia.com l/en/what-we-offer/. We strive for inclusivity and equity across all aspects of our business and encourage applications from underrepresented groups.
