Floor Assistant

The Role Floor Assistant, V&A East Museum and V&A East Storehouse We're looking for enthusiastic, communicative and reliable Floor Assistants to join our Front of House team at V&A East. About the role We are offering Full time and Part time vacancies across both V&A East sites (V&A East Museum and V&A East Storehouse). We are also looking to build a reserve list of potential candidates for future opportunities. Floor Assistants work across all front-of-house functions, including in gallery spaces, retail, public programming, membership, ticketing, and events. They maintain an excellent standard of visitor care and safety, ensuring all visitors feel welcome, comfortable and included at our sites. Floor Assistants champion V&A East’s values and represent the organisation as it establishes itself as a leading cultural hub. V&A East aims to provide a holistic welcome for our visitors. As such, this role broadly focuses on upholding the high standards of our visitor experience and visitor safety. We will provide excellent opportunities for training and experience as it is important for us to provide you with a career-enhancing skillset. The working hours for these positions are Mon-Sun. Working hours will vary from 8.00-22:00. Weekend and evening work is required. Overtime opportunities may be available. For more information, please read the attached job description. We are looking for proactive self-starters who can problem-solve, work independently, and collaborate effectively as part of a team. Floor Assistants will be part of the wider Operations & Commercial team, contributing to the successful delivery of our excellent visitor welcome. We are looking for applications from those living in, or with significant lived experience of, our surrounding boroughs (Hackney, Newham, Tower Hamlets and Waltham Forest) to help build V&A East for and by the local communities. About V&A East Museum Co-created with young people, creatives, and east London locals, V&A East Museum celebrates creativity’s power to bring change. It features exhibitions, creative commissions, and events spotlighting the people, ideas and creativity shaping global culture right now. At V&A East Museum, your role will include commercial functions, whilst also supporting exhibition operations and working within gallery spaces. You will play an active role in promoting exhibitions and displays, helping visitors navigate the museum by offering guidance and enhancing their overall experience. You will also help deliver a high-quality visitor experience across our two shops. V&A East Storehouse V&A East Storehouse is a unique new museum experience opening up the V&A collection to everyone. Go behind-the-scenes to make new discoveries, explore untold stories and share ideas.? At V&A East Storehouse, you will play a key role in welcoming and guiding visitors as they create their own unique journey through the space; encouraging visitors to follow their curiosity and engage with our ‘Order an Object’ services. You will also work closely with our in-house café operators and support our new retail pop-up shop. We are committed to making V&A East Storehouse an inclusive and welcoming environment for all, and you will be an important part of delivering this exceptional visitor experience. What we are looking for in your application What makes you a strong candidate for the Floor Assistant role at V&A East? What excites you most about working as a Floor Assistant at V&A East? Is there a particular V&A East site that you are more interested in working at? Tell us about your experience working with customers or visitors. You can include examples from university, voluntary work, or paid/unpaid roles. If you don’t have direct experience, explain how you would welcome visitors to V&A East sites and what you think is most important when doing so, considering the V&A. The Benefits Generous pension scheme 29 days plus bank holidays Flexible working​ Tickets to V&A exhibitions Subsidised staff canteen 25% discount in V&A shops Give as you earn scheme Bicycle loan Interest-free season ticket Interest-free rental deposit loan Free safety checks and small repairs to your bike with Doctor Bike Wide range of training and professional development opportunities Employee Assistance Programme Staff diversity networks