Travel Industry Partnerships Executive

Reporting to: Commercial Partnerships Director, with interim reporting to the Global Travel Industry Partnerships Manager during maternity cover

The Travel Industry Partnerships Executive (TIPE) plays a key role within the Travel Industry Partnerships team, acting as the operational backbone that enables the team to deliver strong partner performance and a high-quality advisor experience. Reporting to the Commercial Partnerships Director, this role supports both Travel Partnerships Managers and key B2B resellers. You will take ownership of day-to-day partner operations, advisor onboarding and support, and selected account management, ensuring everything runs smoothly as the channel continues to grow.

Key Responsibilities

Partner Operations & Support

· Support the day-to-day running of the Travel Industry Partnerships team, ensuring strong organisation and execution across partner activity. · Maintain CRM accuracy (Salesforce), partner assets, and internal processes. · Act as a key point of contact for internal teams (Sales & Service, Marketing, Finance), coordinating and progressing partner-related activity. · Work closely with Travel Industry Partnerships Managers to support account activity and deliver against partner needs. · Contribute to a positive, collaborative team environment while ensuring smooth internal alignment across functions.

Advisor Onboarding, Training & Support

· Own the onboarding experience for new travel advisors, ensuring a smooth and engaging introduction to Mr & Mrs Smith. · Deliver training sessions and ongoing support to encourage platform adoption and drive bookings.

Account Management

· Own the commercial performance of some of Mr & Mrs Smith’s longstanding partners, driving engagement and bookings in line with team targets. · Manage a portfolio of lower-complexity advisor accounts, supporting performance through regular communication and follow-up. · Support the execution of account plans across the wider team, ensuring consistent delivery against agreed objectives. · Track and report on partner performance, contributing to weekly trading updates and highlighting key trends or opportunities. · Ensure data accuracy across systems, including Salesforce, to support effective account management and reporting.

Events, FAM Trips & Industry Activity

· Own the planning and coordination of all FAM trips, sales visits, and trade shows. · Work with Travel Industry Partnerships Managers to deliver impactful itineraries and manage all logistics. · Support attendance at key industry events, representing the brand and strengthening relationships.

Commission & Finance Support

· Support the resolution of commission queries and booking-related issues, working with Finance and Customer Support teams. · Ensure partners receive timely and clear responses.

What We’re Looking For

· Highly organised with strong attention to detail. · A proactive, hands-on approach with the ability to manage multiple tasks at once. · Strong communication skills and confidence working with external partners. · Experience in travel, partnerships, or account support is beneficial. · Comfortable working in a fast-paced, growing environment. · Proficient in Microsoft Office, with the ability to quickly learn new systems (Salesforce experience a plus). · A growth mindset, with curiosity and adaptability to new ways of working in an increasingly AI-enabled travel landscape. · Based within travel distance of London and able to attend in-person meetings and events when required.

Role Summary

This role is ideal for someone who enjoys being at the centre of a team, keeping things running smoothly, assisting resellers and owning key areas of delivery in a support-based position. All while building hands-on experience in partnerships and account management, gaining a strong foothold within the travel industry.