Senior Account Manager

Senior Account Manager Department: Account Management Employment Type: Full Time Location: Zinc - London Compensation: £45,000 / year Description We’re scaling our Senior Account Management team to manage a growing portfolio of high-value enterprise and regulated clients. 🚀 This role is all about ensuring retention of ARR, driving upsell opportunities, and strengthening our value-led approach. If you’re a trusted advisor who thrives on building long-term relationships, spotting commercial opportunities, and delivering measurable client impact — this one’s for you. 💼 ⚡️ Take ownership of a £1M+ ARR portfolio across ~45 enterprise and regulated clients. ⚡️ Drive retention, upsell, and cross-sell opportunities to hit ambitious revenue targets. ⚡️ Act as the voice of the client — influencing product, sales, and operations. ⚡️ Shape and scale our account management playbook, processes, and enablement. ⚡️ Play a pivotal role in how we deliver value at scale in a fast-growing SaaS company. Key Responsibilities 🗝️ Lead renewal negotiations and unlock upsell / cross-sell opportunities. Develop and execute success plans that deliver measurable ROI. 📈 Act as a strategic partner and trusted advisor to high-value clients. Monitor account health through dashboards/CRM — proactively escalate risks. Collaborate cross-functionally to champion client needs and feedback. Contribute to continuous improvement of account management strategy and process. Skills, Knowledge and Expertise 🚀 Proven experience in strategic account planning , renewal & upsell negotiations. CRM proficiency and strong pipeline management skills. Revenue forecasting & reporting expertise. Solid understanding of SaaS commercial models (ARR, NRR, churn). 💡 Bonus Points For: Knowledge of HRTech or background checking. Data analysis skills in Excel/Google Sheets (dashboards, pivot tables). Familiarity with project management tools (Asana, Notion, Monday). What we offer 🍉 Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring OTE 24 days holiday + Bank Holidays + your birthday off 🎉 £1200 annual benefits allowance ( ThanksBen , from month 2) Early finish Fridays (16:00) Yearly company retreat abroad ✈️ (This year Italy) 30 days to Work from anywhere 🌍 Enhanced Maternity, Paternity, and Adoption Leave  Statutory pension with NEST (3% employer, 5% employee) Zinc shares, issued through the EMI Scheme Unlimited access to MoreHappi coaching Company socials, quarterly team socials Free Monday lunches Nursery workplace benefit scheme (Yellownest)  Option to lease an electric car through Electric Car Scheme  Celebrated Zinc anniversaries 🥳