Customer Support Specialist - Digital Experience

Not all heroes wear capes — but plenty of them use toilet paper. Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion! We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, we’ve contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe. Basically, we’re really good at doing good. With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services. This isn’t your typical frontline support role. Sitting at the intersection of technology, automation, and customer experience, you will be the engine room for digital CX innovation. You’ll support our DX lead in designing and optimizing digital journeys that make life easier for both our customers and our agents. As we scale, we need a specialist who doesn't just operate within a tech stack but thinks strategically about how to configure and optimize it. You’ll be a builder and a connector, using your curiosity to spot friction and your technical skills to automate it away.