Customer Success Manager

Unlike most software companies, we don't sell a platform that customers log into and configure themselves. We power other companies' products. Our speech engine sits inside broadcasters' live captioning workflows, call centre quality tools, medical transcription software, legal record systems, anywhere that getting the words right is non-negotiable. Your customers aren't evaluating us by a dashboard. They're trusting us with the core of their product. That makes this role genuinely interesting and genuinely demanding, and means there is a lot to learn. We'll invest in your development, but we need someone who wants to go deep, not stay at the surface. You’ll be responsible for building strong relationships, driving product usage, and leading on renewals and account growth. Acting as the voice of the customer across the business, you’ll collaborate closely with cross-functional teams to ensure customer needs are understood and reflected in our roadmap. This is a high-impact role at the heart of a fast-growing AI company, offering the opportunity to work with a broad and dynamic portfolio of customers.