Case Manager

We are seeking a talented and motivated Case Manager to join our highly skilled team. As a Case Manager, you will play a crucial role in helping our customers secure their financial needs. You will be responsible for packaging loan applications, guiding customers through the application process, and ensuring a best-in-class experience. This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders, and a clear vision for the future.

What you’ll be doing: - Review, evaluate and package secured loan applications to ensure completeness and accuracy, resulting in the pay out of a case. - Verify customer information, including income, employment, credit history, and property details. - Prepare and process loan documents, including loan agreements, disclosures, etc. - Conduct thorough due diligence of a customer’s application and ensure all necessary documentation is obtained. - Communicate with lenders, and other relevant parties to resolve any discrepancies or issues that arise during the loan process. - Liaising directly with customers by explaining and completing the application process in accordance with the Aro Money’s Compliance and Training & Competence Procedures. - Build and maintain strong relationships with customers, keeping them fully informed throughout the process. - Meet or exceed targets and KPIs while maintaining high levels of customer satisfaction. - Collaborate with our exceptional team of administrators and advisors to support our customers' applications. - Keep up-to-date with industry regulations and lender criteria to provide informed guidance to customers. - Play a key role in Aro’s continuous innovation of best-in-class customer experience by actively suggesting new ideas and processes where appropriate and be willing to put these into practice.