Customer Service Executive - Collections

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

We are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based in the UK, Sweden, Germany and the US, we are looking for an enthusiastic Collections Agent to join our rapidly growing global Collections team and support Liberis' growth in the UK market!

As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.

Responsibilities include daily monitoring into our receivables book to uncover underperforming and inactive customers, solving puzzles by diving deep into the why behind customer inactivity, direct engagement with our customers through daily phone calls and emails, legal liaison by contacting unreachable customers via legal letters, strategizing to keep defaulting account volumes within budget limits, and serving as a Fairness Ambassador.

We’re seeking a dynamic individual with experience in a collections team, fluency in English, excellent communication skills, and proficiency in Excel. Fluency in German, Polish, or Czech is a plus.