Manager, Client Services

Whalar is the leading, most awarded, independent Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators. We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable. About Client Services: The Client Services team holds the ultimate responsibility for the creative output and flawless execution of our campaigns and programs. With a comprehensive view over all aspects of collaboration, the team works with expert teams and specialist partners, both internally and externally, to bring a brand's creative vision to life. The team has three core functions: overseeing campaigns, budgets, and timing across assigned programs; acting as the central resource to bring in the right expertise at the right time; and facilitating retention and client satisfaction through excellent operational and servicing standards and quality creative output. Here’s what you’ll do day-to-day: Project manage, organize and direct the day-to-day operations of campaign delivery. This includes: managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management Manage, help to develop and mentor at least one Campaign Executive, supporting with career pathing and goal setting Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs Here’s what we’re looking for: Have 2-4+ years’ agency or brand experience, including team management Have strong detail-oriented communication, organizational and interpersonal skills Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations Appreciate and understand the value of creativity Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working Be a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude Multiple languages is a plus