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Overview
Salary
£0
Location
Valencia, España, Spain
Nomad Friendly?
Expires
Organisation summary Improve your racket game (Padel & Tennis) even if you have nowhere or with whom to play. Whether you’ve never played before, you are a beginner or an advanced player, Playtomic adapts to what you need and helps you find same level partners for your matches thanks to the player level estimation system. Don’t know where or with whom to play? Join the largest Padel & Tennis community in the world. Create or join public or private matches, find courts anywhere on the planet and compete in tournaments organised by clubs around the world.
Role Summary
- Lead new customers through the onboarding journey, from initial setup to full product adoption
- Conduct product walkthroughs, training sessions, and configuration support
- Understand customer objectives and tailor onboarding plans to meet their needs
- Monitor onboarding KPIs, ensuring customers reach key activation milestones
- Collaborate with Sales to ensure a smooth handover after contract signature
- Identify potential adoption risks early and take action to resolve them
- Serve as the primary point of contact for customer inquiries, escalations, and support requests
- Diagnose and resolve operational issues in a timely manner
- Maintain a high level of customer satisfaction through clear communication and problem-solving
- Maintain updated knowledge of product features and releases to support customers effectively
- Identify upsell and expansion opportunities based on customer needs
- Collect customer feedback and contribute to improvements videos, wiki, product, and documentation
Role Requirements
- Problem-solving mindset and customer-first approach
- Ability to manage multiple customers and priorities simultaneously
- Experience in SaaS, customer support, or onboarding roles is a plus
- Native Italian, fluent in English (written and spoken). Spanish knowledge is a strong plus
- Master’s degree
- Strong communication skills, both written and verbal
- Ability to work effectively in a team
- Highly organized, able to manage tasks and goals independently
- Motivated, proactive, and autonomous
- Ability to learn quickly and master the full functionality of the SaaS platform
- Resilient hunter with a commercial drive
Customer Care Specialist - Playtimp Italian Speaker Temporary Full time Hybrid (Valencia, España, Spain) Customer Care Playtimp es una empresa perteneciente al Grupo Playtomic que impulsa la digitalización del sector fitness & wellness a través de soluciones SaaS modernas y centradas en el cliente. Operamos con dos marcas líderes, TIMP en España y Sportclubby en Italia, con las que damos servicio a más de 3.000 centros. En TIMP buscamos incorporar una persona para nuestro departamento de Comercial / Calidad, con un perfil claramente orientado a ventas y atención al cliente. Role The selected candidate will be responsible for providing service support to existing customers. They will also manage the onboarding of new customers by configuring fitness studios based on their operational needs, ensuring a smooth adoption of the platform and simplifying their daily activities. Main Responsibilities
Lead new customers through the onboarding journey, from initial setup to full product adoption
Conduct product walkthroughs, training sessions, and configuration support
Understand customer objectives and tailor onboarding plans to meet their needs
Monitor onboarding KPIs, ensuring customers reach key activation milestones
Collaborate with Sales to ensure a smooth handover after contract signature
Identify potential adoption risks early and take action to resolve them
Serve as the primary point of contact for customer inquiries, escalations, and support requests
Diagnose and resolve operational issues in a timely manner
Maintain a high level of customer satisfaction through clear communication and problem-solving
Maintain updated knowledge of product features and releases to support customers effectively
Identify upsell and expansion opportunities based on customer needs
Collect customer feedback and contribute to improvements videos, wiki, product, and documentation
Required Experience
Problem-solving mindset and customer-first approach
Ability to manage multiple customers and priorities simultaneously
Experience in SaaS, customer support, or onboarding roles is a plus
Candidate Requirements
Native Italian, fluent in English (written and spoken). Spanish knowledge is a strong plus
Master’s degree
Strong communication skills, both written and verbal
Ability to work effectively in a team
Highly organized, able to manage tasks and goals independently
Motivated, proactive, and autonomous
Ability to learn quickly and master the full functionality of the SaaS platform
What We’re Really Looking For A resilient hunter, someone who does not get discouraged easily and knows how to transform cold contacts into warm opportunities through persistence, energy, and commercial drive.
