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Join the world's largest racket sports community and help sports clubs succeed in the Central European region.
Overview
Salary
£0
Location
Germany
Expires
Organisation summary Improve your racket game (Padel & Tennis) even if you have nowhere or with whom to play. Whether you’ve never played before, you are a beginner or an advanced player, Playtomic adapts to what you need and helps you find same level partners for your matches thanks to the player level estimation system. Don’t know where or with whom to play? Join the largest Padel & Tennis community in the world. Create or join public or private matches, find courts anywhere on the planet and compete in tournaments organised by clubs around the world.
Role Summary
- Build long-term relationships with our top partner clubs through proactive and regular communication
- Support partner clubs' needs and drive engagement with our platform
- Improve operational performance and increase Playtomic’s revenue
- Onboard new partner clubs to our platform
- Conduct demo calls with new prospects
- Reduce partner churn and build action plans for reactivation
Role Requirements
- 2-4 years of experience in Key Account Management, Sales or Customer Success roles
- Preferred experience in the padel industry
- Data driven personality
- German native or fluent proficiency / Professional fluency in English
- Expertise in Excel/Google Sheets
- Strong negotiation and communication skills
- Problem solver, highly organized and detail-oriented
🎯 Your mission We are looking for a Partner Success Specialist to work with our sports clubs in the Central European region, with a primary focus on Germany (Germany based role). As a Partner Success Specialist, you’ll play a key role in building and maintaining strong relationships between sports clubs and Playtomic. If you are someone who has a tremendous amount of energy, curiosity and is persuasive… this is the role for you! 👩🏽💻 What you’ll be doing
Build long-term relationships with our top partner clubs through proactive and regular communication, supporting their needs and driving engagement with our platform, including weekly and monthly business reviews and face-to-face meetings.
Willingness to travel up to 15% and visit partner clubs for face-to-face meetings across Germany
Improve operational performance of our partner clubs making sure we always deliver the best service to our clubs and players while increasing Playtomic’s revenue
Onboard new partner clubs to our platform by providing them with all the information and tools they need to start working
Conduct demo calls with new prospects
Reduce partner churn by maintaining a very close relationship and being their preferred partner
Identify and analyze the needs of churned and inactive partners in order to build an action plan for reactivation
👥 Who you’ll be playing with You'll be working closely with and reporting to the Regional Director. You'll be part of a wider team of Partner Strategic Consultants, each managing their own region. 🦄 Our Ideal "Player"
2-4 years of work experience in Key Account Management, Sales or Customer Success roles
Preferred: Experience in the padel industry
Data driven personality
German native or fluent proficiency / Professional fluency in English (business level)
Knowledge of padel industry
Expertise in Excel/Google Sheets is a must
Strong negotiation, communication, and interpersonal skills
Problem solver, highly organized and detail oriented
Comfortable working in a fast-paced, high-growth and high-performance organization
🤓 Extra points
Experience in the padel industry
Experience with Hubspot is a plus
Racket-sports lover!
🤝 What’s in it for you
Salary: Depending on experience, to be discussed in the meeting with People Team
Budget for personal training
Holidays according to the country based + day off on your birthday + 2 days off for Wellness days in August.
1 additional day off per year worked.
Perks related to the brand and our sponsorship agreements
Summer work schedule (July-August 7h/day Monday to Friday)
Languages Classes
➡️ Our hiring process Last, and for you to start warming up, we want to show you what
our process looks like:
Technical Interview with the Hiring Manager Manager
People Interview - cultural fit + conditions of the offer
Final Interview with VP New Markets 👉🏼 About PLAYTOMIC 🎾 We're the world's largest racket sports app, facilitating court bookings, player connections, and community engagement. With trust from investors globally, we're leading the charge in sports digitalization, with a diverse team spanning the globe.
