Membership Manager (Manchester)

The Manchester Membership Manager is responsible for the overall performance of their space, balancing member retention, sales activity, community, and operational excellence.

As the senior on-site leader, you own the full member journey. From a prospect's first enquiry through to renewal and growth, you ensure every interaction reflects the Work.Life experience.

This role combines the relationship-led approach of a Membership Manager with greater commercial ownership. You will proactively generate opportunities, conduct tours, progress sales conversations, and deliver renewals, while continuing to lead your team and maintain a thriving member community.

For members, you are the face of Work.Life. For the business, you are responsible for ensuring your space remains commercially successful, operationally excellent, and a place people genuinely want to be part of.

What You'll Be Responsible For

Commercial Performance and Member Growth

• Own the commercial performance of your space, balancing occupancy, retention, revenue, and member experience

• Manage the full membership lifecycle, from initial enquiry through to renewal and expansion

• Conduct tours, qualify opportunities, and progress sales conversations confidently and professionally

• Build strong relationships with prospective and existing members, understanding their businesses and helping them find the right solution

• Lead renewal conversations and negotiations, ensuring strong retention outcomes while protecting commercial performance

• Identify opportunities for growth through additional desks, office upgrades, meeting room usage, and ancillary services

• Maintain accurate CRM and membership data to support forecasting, reporting, and decision-making

• Work closely with the central sales team while operating with a high degree of commercial autonomy within your space
  

Team Leadership and Development

• Lead and develop your Assistant Membership Manager, providing clear feedback, support, and growth opportunities

• Set clear expectations for performance, behaviours, and operational standards

• Support onboarding and training of new team members, helping them build confidence quickly

• Manage team changes carefully, ensuring smooth handovers and continuity for members

• Build a positive, inclusive team culture and contribute to wider business initiatives

Community and Engagement

• Create a community that feels welcoming, respectful, and connected

• Deliver events and experiences that encourage engagement and strengthen member relationships

• Build meaningful connections between members, supporting collaboration and shared value

• Monitor and respond to member feedback, using insights to improve experience and reduce retention risk

• Ensure members are actively experiencing the value of the wider Work.Life network
  

Space Standards and Operations

• Maintain a consistently high standard across the space, ensuring it is clean, organised, and operating effectively

• Carry out regular checks and stay close to operational detail, resolving issues before they impact members

• Manage key operational areas such as onboarding, meeting rooms, facilities, and day-to-day coordination

• Oversee relationships with landlords, contractors, and support teams that contribute to the success of the space

• Ensure all operational processes, health and safety requirements, and compliance obligations are followed consistently
  

Sales and Business Development

• Act as the primary commercial lead for your space

• Respond to enquiries promptly and professionally, ensuring a strong conversion journey from lead to move-in

• Build relationships with local brokers, agents, and referral partners to support lead generation

• Develop a strong understanding of the local market and competitor landscape

• Monitor occupancy and upcoming availability, creating plans to minimise vacancy and maximise revenue

• Represent Work.Life within the local business community and identify opportunities to strengthen awareness of the brand

Your Skills

Relationship Management

You have experience building and maintaining strong relationships, understanding customer needs, and managing conversations that influence both retention and growth.

Leadership

You are confident leading and developing others, setting clear expectations and supporting performance over time.

Commercial Acumen

You understand how occupancy, member experience, pricing, retention, and revenue connect. You are confident discussing commercial opportunities and balancing member needs with business outcomes.

Sales and Business Development

You have experience managing commercial conversations, generating opportunities, conducting sales discussions, or developing partnerships that contribute to business growth.

Organisation and Ownership

You stay on top of multiple priorities, follow things through properly, and maintain high standards without needing close oversight.

Who This Role Is For

This role suits someone who enjoys combining commercial responsibility with people leadership and operational ownership.

You are equally comfortable hosting a prospective member tour, leading a renewal conversation, coaching a team member, or resolving an operational challenge. You enjoy having ownership and are motivated by seeing the direct impact of your decisions on the performance of your space.

You are proactive, commercially aware, and confident making decisions that balance member experience with business performance.

Who This Role May Not Be For

This role may feel less suited to someone who prefers a purely operational role or a purely sales-focused role, as success comes from balancing both.

It may also not be the right fit if you are uncomfortable leading commercial conversations, managing performance, or taking accountability for the overall success of a space.

Why you’ll love Work.Life