Legal Operations Manager

About the Role We are a legal campaigning organisation with a multi-skilled team of lawyers that (i) represents clients in numerous legal cases funded by Good Law Project (GLP), (ii) guides GLP with respect to its participation in and funding of other legal cases and (iii) works with GLP colleagues to manage risks associated with campaigning. The Legal Operations Manager role is a critical role designed to straddle the Legal and Finance departments. Acting as a "translator" between the two functions, and as a reviewer, the position partners with, but predominantly relieves, senior leadership of administrative bottlenecks by integrating operational financial oversight, information gathering and management, systems management, and regulatory compliance into the heart of the legal team. Culture & Character This role requires more than just technical precision; it relies on a genuine affinity for GLP’s unique identity as a campaigner, legal funder, and solicitor. GLP’s various roles create important nuance and complexity, so we are looking for a candidate who approaches the role with curiosity and the humility needed to learn how GLP works best, and who is keen to get under the bonnet of how we operate and understand how our work is driven by impact, not profit. This is a role for a "hit-the-ground-running" professional who is keen to learn and who is comfortable navigating a fast-paced, mission-led environment. We need someone who is naturally inquisitive and proactive, bringing a structured, "commercially minded" toolkit to the team while remaining deeply committed to social justice, transparency, and the unique challenges of the non-profit sector. Responsibilities Finance and Funder Periodically estimate and forecast GLP’s financial exposure from the legal portfolio (liabilities, contingent liabilities, and future commitments) on a case by case and portfolio level basis Maintain accurate summaries of financial estimates for each campaign stage, working with Finance to track external costs (counsel/solicitors) and also reviewing and reporting on internal team time Monitor ongoing case costs against estimates to facilitate timely strategic decisions on scoping, challenging external counsel on estimates where necessary Review time records regularly, resolve anomalies, and close time recording system periods at month-end Review project and expenditure coding to ensure costs are allocated to the correct project/matter with the correct VAT and corporation tax treatment Prepare quarterly fee-paying client invoices, ensuring they reflect work executed, for review by Finance and the legal lead Support the Finance Team with settlement accounts and client account allocations Liaise with cost specialists as necessary, for example, in settlements and cost recovery Legal & Information Management Act as the systems owner for Monday/Asana within the Legal Team, ensuring complete and timely case field updates Ensure all core documents (engagement letters, KYC documents, CFAs/DCFAs, and MOUs) are compliant, signed, and correctly filed Maintain, review, and act as the "super user" for all core legal document templates Manage contracts and subscriptions for expert legal resources (e.g., Thomson Reuters) Risk, Compliance & Prevention of Crime Support the formal MLRO by executing robust KYC and onboarding checks Act as the primary investigator for suspicious activities reported by staff, documenting findings and preparing disclosures for the National Crime Agency for MLRO sign-off Monitor GLP’s ongoing financial crime risks, keeping the Legal Team updated on regulatory developments Conduct an annual professional compliance review (covering indemnity claims, complaints, breaches, and conflicts), drafting a summary report for the Executive Team and Board Assist with SRA enquiries and manage the annual professional indemnity insurance renewals General Responsibilities Actively support and embed GLP’s values and its positive culture in your professional practice Abide by all organisational policies, codes of conduct, and legal requirements Be flexible and carry out other associated duties as may arise, develop or reasonably be assigned in line with the remit of the position Support and promote inclusion, diversity and equality of opportunity in the workplace Treat with confidentiality any personal, private or sensitive information about individual organisations, clients, donors and supporters, staff and projects Competencies Essential Criteria The successful candidate is a commercially minded professional with at least 3 years of experience in Legal Operations or Practice Management. They must possess the technical proficiency to handle complex financial modeling and the "soft skills" required to navigate GLP’s unique mission-driven environment as a campaigner, fundraiser, and solicitor. Commercially minded professional with at least 3 years of experience in Legal Operations, Legal Practice Management, or a related or equivalent field Technical proficiency to gather, analyse and interpret complex data, and the "soft skills" required to communicate clearly navigating GLP’s unique mission-driven environment as a fundraising campaigner, funder, and solicitor Advanced Excel/data management skills with demonstrated experience in financial estimating and modelling, budget tracking, and management of legal spend, and an aptitude and curiosity to explore how AI can support legal operations within GLP Prior exposure to SRA compliance, KYC onboarding, and AML frameworks (good understanding of the regulatory environment, even if they have not formally held an MLRO title General Skills & Abilities Commitment to a high standard of professional behaviours, including collaboration, honesty and integrity Self-motivated with ability to work unsupervised, but can also work cooperatively as part of a team Accurate and thorough, with attention to detail Flexibility and adaptability in attitude and approach to work, with a willingness to ‘muck in’ and support the team with whatever might arise, working towards a common objective Strong spoken and written communication skills which engage colleagues and stakeholders, encouraging understanding and participation Ability to manage multiple demands while consistently meeting deadlines IT skills in core business applications Other Requirements Commitment to the core values and ethos of the GLP, including collaboration, honesty, and integrity Flexibility and adaptability, with a willingness to ‘muck in’ and support the team with whatever might arise Commitment to anti-discriminatory practice and equal opportunities Commitment to the core values and ethos of the GLP, including collaboration, honesty, and integrity Flexibility and adaptability, with a willingness to ‘muck in’ and support the team with whatever might arise Commitment to anti-discriminatory practice and equal opportunities For information about the position in the team, hybrid working, how to apply, encouragement of equal opportunities, our position on AI, interview dates and what we do at GLP, please view the attachment. Before you click on the "Apply now" button, please be mindful of the essential criteria for this role. Our application form includes questions designed for you to showcase specific examples of gained experience and skills in the essential criteria areas. For any questions, email: [email removed - click apply for more details] Best of luck with your application! Good Law Project

Benefits 25 days holiday plus bank holidays, private medical insurance, life assurance, non-contributory pension scheme (employer contributions are based on your salary between £6,240 and £50,270 per year, not your total pay), salary sacrifice options for Electric Vehicle and Bikes, Cycle to Work scheme