Customer Success Manager (U.S.)

Organisation summary Hive Learning is the collaborative learning app for leaders, teams and organisations. We help groups of people all over the world improve together every day, by turning learning into habit. We drive the behaviour change that’s critical for growth in more than 40 leading organisations, including Jaguar Land Rover, Sky, FTSE100 business Halma, Deloitte, The Football Association and the International Olympic Committee. Our unique proposition combines a mobile-first peer-to-peer learning platform with content products and AI technology, alongside a client team who deliver agile solutions for driving change. Founded by world-renowned coach Sir Clive Woodward and backed by the UK’s leading Venture Builder, Blenheim Chalcot, other advisors include Times Columnist and high performance expert, Matthew Syed and ex-Google MD, Dan Cobley.

Role Summary

• Lead onboarding for new U.S. clients
• Conduct quarterly business reviews
• Train sales teams on Hive Perform
• Drive usage and ensure >90% retention
• Identify expansion opportunities
• Serve as senior contact for U.S. customers
• Provide technical and strategic support

Role Requirements