Malawi Technical Coordinator

At Sistema.bio, we firmly believe that the transition to renewable energy, the reduction of global greenhouse gas emissions, and the adoption of regenerative farming are essential to ensuring a thriving world for current and future generations. We empower family farms across Africa, Asia, and Latin America with innovative biodigester and biofertilizer technology, alongside training, customer service, and financing, enabling them to become more independent and productive. Our mission drives action at the intersection of food security, social justice, and climate change. The Malawi Technical Coordinator will lead in building, supporting, and expanding technical operations through our partners. As the technical lead, you will build partner capacity to ensure the highest standards of installation and after-installation services. You’ll be in charge of: Partner Capacity Building: Training and certifying partner technical teams, including technicians, conducting data training, and providing ongoing operational support. Quality and Safety Compliance Monitoring: Conducting site visits, monitoring partner technical team performance, verifying installation standards, and ensuring bio-fertilizer tank safety and Partners’ adherence to our Safety Standards. Inventory Management: Overseeing stock levels, inbound, and warehousing accuracy. Ensure proper forecasting as well as prudent stock management practices are implemented by partner(s). Carbon Program Monitoring coordination: Ensuring the required milestones around surveys, Digital monitoring installations, and data collection are achieved within the recommended timelines by the partner. Partner Data Quality Management: Ensuring timely, accurate data collection and supporting carbon data collection and reporting. Partner Relationship Management: Ensuring partner concerns as well as areas of improvement are highlighted to the company and partner, respectively, and addressed retroactively. Participate where possible in shared purpose events with partners to promote brand awareness. Customer Satisfaction: Driving partner and product user Net Promoter Scores (NPS) above 50 by gathering user feedback and informing the direction to actualise improvements. Government Liaison: Supporting with any government interactions, including providing context around Sistema.bio to get favorable outcomes.