Guest Experience Manager

Do you enjoy people and know how to manage expectations while keeping everything exciting and memorable?

Explore iconic sailing routes with Yacht Week as our Guest Experience Manager. As our GEM, you become the face of Yacht Week. Guests look to you for information, help, and everything else necessary to make their time with us amazing.

You play a central role in ensuring that every guest has a smooth, well-communicated, and memorable experience. You support the Event Manager operationally while being the primary point of contact for guests throughout the week.

This is a paid position suited to individuals with a background in hospitality, guest services, events or live operations. You need to be confident in communicating with international guests and comfortable working in fast-paced environments.

Your mission As a Yacht Week Guest Experience Manager, you will support the Event Manager in the delivery of official events while taking ownership of guest communication and satisfaction. You will act as the main point of contact for guest-facing matters, handling questions, feedback, and complaints in a professional and solution-oriented way. You will also be responsible for ensuring timely and accurate updates through the Yacht Week app, keeping guests informed about schedules, venues and operational changes. You will work closely with Event Managers, hosts, skippers, venue partners and central operations to ensure a consistent and high-quality guest experience. The role requires strong communication skills, emotional intelligence and the ability to remain calm and solution-focused in live environments.

Key responsibility Support the Event Manager in daily event operations Handle guest communication and complaints professionally Ensure all relevant updates are communicated via the Yacht Week app Maintain a visible and approachable presence throughout the week Assist with on-site coordination during events You are expected to remain composed under pressure, represent the Yacht Week brand at all times, and ensure guests feel informed, supported and taken care of.

The ideal candidate Working at Yacht Week requires flexibility, resilience and strong interpersonal skills. Days are long and environments are dynamic. You are expected to stay proactive, communicate clearly and support both guests and crew throughout the sailing week. This role offers a unique opportunity to combine hospitality, event operations and international travel, while playing a key part in delivering an exceptional guest experience.

Your weekly schedule Yacht Week typically runs from Saturday to Friday. Saturday focuses on arrivals, briefings and preparation. Sunday through Thursday include sailing logistics, beach clubs and night events. Friday concludes with final events and departures. The exact schedule of events varies depending on location and operational requirements.

Popular venues Guest Experience Managers work across a variety of venues depending on destination — beach clubs, open-air island locations, sailing routes and partner venues. Here are examples of Yacht Week Partner venues across the world: 585 Club Fort George CDH Beach Nikki Beach Coco Maya

What you get You sail with the rest of the team. Accommodation is provided on a sailing yacht in a shared double or bunk bed cabin. All meals during the week are included, as well as drinks at official venues. Guest Experience Managers will also receive official Yacht Week merchandise. This is a paid position. Travel costs to our embarkation ports are not covered unless otherwise agreed. A fixed contribution toward travel expenses may be provided.

Travel + destination Depending on the destination, Guest Experience Managers should travel to the appropriate arrival airport through their own means. For flight research, use: www.skyscanner.com . We’ll confirm the exact airport + transfer plan when you’re selected for a specific week. Typical arrival airports (by destination):

Destination Airport Croatia Split (SPU) Greece Athens (ATH) Italy Catania (CTA) / Palermo (PMO) BVI Tortola / Beef Island (EIS) Tahiti Papeete (PPT)

Frequently asked questions Do you need to have experience? Previous experience in hospitality, guest services or events is desirable. Strong communication skills and the ability to handle challenging situations calmly are essential.

What is Yacht Week looking for in a Guest Experience Manager? You need to be confident communicating with international guests, comfortable resolving complaints and able to stay organised in fast-paced environments.

Can you apply for multiple locations? Definitely.

How do you apply for the job? We follow a 6-step recruitment process. Start by completing a 10-minute interview through Hireflix.