Senior Data Scientist

Senior Operations Manager - Networks, Voice and Video Location: National* Closing Date: 20th November Interviews:  From 30th November Grade: 7 (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer) Salary: London: £58,847 - £66,670 (which may include an allowance of up to £4,828);  National: £54,358 - £61,585 (which may include an allowance of up to £2,517) Working pattern : Full time, Part time, Flexible working, Job Share Contract Type: Permanent Vacancy number: 81089 *We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE The Role We’re recruiting for a Senior Operations Manager here at Justice Digital , to be part of our warm and collaborative Digital Infrastructure and Security Operations team within Technology Services. We design, build and support user-centred digital and technology services for the justice system: services that make a real difference to our staff, members of the public and their families who use them. Millions of people every year interact with our services, and Justice Digital plays an important role in improving access to justice and making that experience much easier and less distressing. The Senior Operations Managers work collaboratively with the Service Owners and key stakeholders and are responsible for the end-to-end services of the following operational service areas:  Networks Voice / Video As part of personal development, Senior Operations Managers may line manage Operations Managers as well as be involved in recruitment campaigns.  To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025 Key Responsibilities: Manage the identification and delivery of the product strategy and roadmap for the relevant Networks, Voice / Video Service pipeline and schedule, collaborating with architects, engineers, live operations, business engagement and other teams to ensure evolving business needs are continuously met. Identify user requirements through user experience to inform features and products and procurement activity. Form part of a cross-functional team from a product's conception all the way through to its launch and ongoing support. Identify requirements and present them in business case and procurement ready formats in order to gain approvals and/or go to market. Manage procurement activity alongside Commercial colleagues. Develop metrics and produce reports on performance and assets specific to Networks, Voice / Video. Managing and reporting on multiple supplier delivery and performance against contractual requirements. Experience of working within an Agile environment using tools such as JIRA. Monitor performance of the relevant service line working with architects and engineers to identify continuous service improvements. Work with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the service of a product. Managing and reporting on budgets and expenditure. Develop strong relationships with a range of stakeholders.  Ensure operational objectives and quality standards are met & maintained. If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Person Specification You will have extensive, demonstrable experience in: Operations of a large enterprise and / or projects. Developing strong relationships in complex stakeholder networks. Proactively managing exceptions and challenges. Change processes and governance. A working knowledge/experience in one or more of the Networks, Voice / Video Service Streams. Management of external supplier networks. Capacity management and service optimisation. Use and awareness of recognised methodology: ITIL, Agile Willingness to be assessed against  the requirements for BPSS clearance We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.  Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace. Benefits 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours. We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc. 10% dedicated time to learning and development with a budget of £1000 a year per person Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary. 25 days leave (plus bank holidays) and 1 privilege day usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service. Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too! Wellbeing support including access to the Calm app.  Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT Bike loans up to £2500 and secure bike parking (subject to availability and location) Season ticket loans, childcare vouchers and eye-care vouchers. 5 days volunteering paid leave. Free membership to BCS, the Chartered Institute for IT. Some offices may have a subsidised onsite Gym. How to Apply Candidates must submit a CV and Personal Statement .  Your Personal Statement (approximately 750 words) should provide evidence of the following requirements set out in the Person Specification: Your experience of: Capacity management and service optimisation. Developing strong relationships in complex stakeholder networks. Proactively managing exceptions and challenges. A working knowledge/experience in one or more of the Networks, Voice / Video Service Streams. Use and awareness of recognised methodology: ITIL, Agile Please note applications submitted without a Personal Statement will not be considered. In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process: Managing a Quality Service Working Together Your application will be reviewed against the Person Specification above by a diverse panel.  Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. Should we receive a high volume of applications, a pre-sift based on your  use and awareness of recognised methodology: ITIL, Agile will be conducted prior to the sift. Should you be unsuccessful in the role that you have applied for, but demonstrated the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and potentially offer you the position without the need for a further application. A reserve list may be held for a period of up to 12 months from which further appointments may be made. Terms & Conditions Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements. If you have any questions please feel free to contact [email removed - click apply for more details]