Probate QA Lead

All of us are going to die. It’s a fundamental, tragic part of what it is to be human. But the services that should be supporting us haven’t changed in decades. From writing your will to planning a funeral or organising probate, the way we deal with death can be complicated and expensive. Instead of feeling supported, people feel lost. But it doesn’t need to be this way. We started Farewill to make the experience warmer, brighter and friendlier. Now we’re the UK’s top rated probate provider, and help our customers pledge over £300 million a year to charities through gifts left in their wills. We’ve also joined the Dignity Group - one of the major providers of funeral services in the UK. Together, we’re on a mission to change the way the world deals with death. It’s no small task - and we’re looking for a Probate QA Lead to help us do it. The Role We help families through some of the hardest days of their lives. As part of the UK's leading end-of-life group, Dignity supports 1 in every 8 families after a death, and increasingly, many of them need expert guidance on probate and estate administration. As we expand, we are looking for an experienced Probate QA Lead to ensure the highest possible standards in our probate work. You will play a key role in quality assurance, technical guidance, and operational excellence within our dedicated, compassionate team. This is a meaningful opportunity to use your expertise in a purpose-driven business that values technical skill, commercial understanding, and emotional intelligence. Key Responsibilities You will be responsible for technical operations and quality assurance in our probate work, including: Reviewing and auditing files and documentation for compliance, accuracy, and service quality Providing technical advice to case handlers on complex matters concerning wills, executorships, trusts, and tax Supporting the operational team with process improvement, legal updates, and best practice guidance Supporting team members through training, knowledge-sharing, and technical upskilling Monitoring developments in UK probate, tax, and trust law, with particular attention to England & Wales, and a willingness to upskill in N. Ireland and Scottish jurisdictions as needed Collaborating with senior management to ensure the efficient, compliant delivery of our probate services Supporting the organisation in developing pragmatic, commercially minded solutions for complex estate situations Playing a critical part in internal audits and regulatory compliance reviews About You Professionally qualified as a Solicitor (England and Wales), CILEX, or have similar suitable work experience at a law firm Possess at least 5 years' experience in probate, executorships, wills, tax and trusts Up-to-date technical knowledge of UK estate law, tax, and trusts (STEP or Association of Lifetime Lawyers - formerly SFE) Able to balance risk and practical outcomes A strong communicator able to advise, mentor, and train others, and work collaboratively across teams Diligent, composed under pressure, and unfailingly detail-focused Comfortable working both independently and within a high-performing team Able to adapt in a fast-paced environment and meet tight deadlines What We Offer Annual salary of £45,000 per annum 25 Days Holiday + Bank Holidays X2 Life Assurance Pension Scheme Hybrid flexible working (3 days in our Maidenhead office) Genuine career progression and mentorship opportunities A chance to make a meaningful contribution to people's lives and deaths We’re building a diverse, inclusive team To change the way the world deals with death we need a team that celebrates diversity in all its forms. We’re building a workplace where everyone is treated fairly and respectfully. If you’re excited about our mission but you’re worried you don’t tick every box in the job description, get in touch anyway. Ability and attitude are just as important as experience. Let us know how we can support you If you need any adjustments in our interview process to help set you up for success, just let us know. What are the next steps Apply via the Dignity website by clicking the link on this page. A member of Dignity’s Talent Team will review your application and be in touch. Our values Our values are what makes Farewill, Farewill. They’re the skills and behaviours we look for in ourselves and each other. Customers First People put their trust in us at some of the toughest moments in their lives. Because it’s so important, their needs are front and centre in everything we do. Make it simple Death is overwhelming and complicated. So we put time and effort into communicating clearly. We believe in the power of simplicity - it’s rocket fuel for progress. Move with urgency and focus Focus is gold dust. 80% of execution issues come from the lack of it - so we keep the goal in sight. And when the time for action comes, we go for it with maximum energy, passion and drive. Sweat the details We make the effort to really know our stuff and do the little things well. We value the expertise in each of our roles and are committed to producing surprisingly great work. Act intrapreneurial We’re all owners here - custodians of our customers, brand, products and culture. We expect everyone to take ownership and drive positive change. When we see a way to improve, we make it happen. Be kind, have fun, celebrate the wins Life is short, and mostly about who you spend it with. We work hard, and though it’s sometimes stressful and challenging, you’ll find yourself alongside other enthusiastic, kind, dedicated people here.