Editorial Project Manager

👋 About Us StoryTerrace turns life stories into books using its proprietary software platform, Bookmaker. We are the market leader for ghostwritten memoirs in the UK and the US. Our fast-growing PRO line focuses on thought leadership books for public speakers and C-level executives. 💼 About the Role We're looking for a highly organised, client-focused Editorial Project Manager to lead book projects from kickoff to publication across both our premium PRO and Classic lines. This is a strategic, client-facing role where you'll manage complex creative productions, coordinate multi-stakeholder teams, and deliver an exceptional publishing experience while driving commercial outcomes across your portfolio. At its core, the Editorial Project Manager safeguards the integrity of the process, not the prose: creating the structure and accountability that allow all contributors to do their best work while keeping the project on track. 🔥 Key Responsibilities Plan, prioritise, and balance 60–80 concurrent projects, managing the full timeline across editorial, production, and design phases for both PRO and Classic lines. Act as the primary contact and operational liaison between the client, strategist (PRO), writer, development editor (PRO), designer, copyeditor, typesetter, and internal team. Build trusted relationships with clients via phone and email, acting as a calm, confident, and empathetic guide throughout their journey. Drive client satisfaction, retention, and advocacy handling complex conversations, sensitive subject matter, and emotionally charged feedback with professionalism and emotional intelligence. Identify, present, and close upgrade opportunities within your project portfolio, with a genuine commercial awareness of the value you're managing. Troubleshoot challenges that arise during production, identify practical solutions, and escalate where necessary. Ensure final outputs meet StoryTerrace's editorial and production benchmarks (without being a hands-on editor). 😊 About You At least 3–4 years of project management experience, ideally in publishing, media, or a content-led environment though we'll consider strong candidates from other fast-paced client-facing backgrounds. Proven ability to manage multiple concurrent stakeholders, timelines, and competing priorities without dropping the ball. Strong customer-facing experience, with confidence navigating nuanced, emotionally complex client situations. Commercial awareness - you understand the value of a client relationship and can identify and support upsell opportunities naturally and credibly. A Bachelor's or Master's in English, Creative Writing, or a related field is strongly preferred; excellent written English is essential. Comfortable with systems, new technologies, and AI-enabled tools. Proactive problem solver, calm under pressure, and confident working independently in a fast-moving scale-up environment. Collaborative, adaptable, and motivated by delivering meaningful outcomes. Must be based in and eligible to work in the UK. ⛳️ Compensation, Perks & Benefits Annual base salary £31,500–£34,000 depending on experience, plus bonus and commission scheme Hybrid role with 1 office day per week (Aldgate, London) 25 vacation days + 8 bank holidays Pension (4% employer + 4% employee) Private healthcare A genuinely meaningful product with real emotional impact A collaborative, mission-driven culture in an international scale-up environment 🤝 Join Us At StoryTerrace, we're as passionate about our people as we are about our product. We believe in hiring for heart and drive, and we're committed to building a team that reflects a wide range of backgrounds and experiences.