Support and Outreach Worker (Birmingham and West Midlands)

The Big Issue is looking to appoint to a critical role supporting our vendors. The Support and Outreach Worker will be a leading role in our belief of “A Hand Up Not a Hand Out”, and has been created to improve our service to vendors, helping them to increase their income through selling our magazine and providing casework support.

You will also positively promote The Big Issue in your local area, build partnerships with third-party organisations and identify and promote opportunities all with the aim of moving people out of poverty.

To offer our vendors the best possible support you will have experience and knowledge of working with vulnerable adults in a frontline setting, along with the ability to offer effective sales advice and guidance helping them to increase their income through magazine sales.

The role requires the willingness to drive a company van throughout Birmingham and the West Midlands region, therefore a full driving license is essential and due to our insurance regulations you must be over the age of 21. Access to your own vehicle would be advantageous, however not an essential requirement.

Full details of the role including key responsibilities and required skills and experience are available in the Job Description.

In April 2023, the Big Issue Group launched a community interest company, Big Issue Changing Lives, to support more people affected by poverty and increase the impact of our services.

Big Issue Changing Lives C.I.C. provides vendors with the end-to-end support they need including sales set up and support, access to health and wellbeing services, and employment opportunities.

Salary and Benefits offered: Salary of 29,022.15 per annum Incremental holiday entitlement starting at 28 days per year plus bank holidays (pro-rata for part-time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation Company Sick Pay Enhanced contribution to our workplace pension Enhanced maternity pay Training and development opportunities including an open learning library and management training schemes Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment

Workplace details The role is based at our regional office at Digbeth, Birmingham, but you will be supporting vendors throughout Birmingham, Oxford, the West Midland region, and North Wales, therefore must be willing to travel throughout the region as required.